111 Health Advisor

1 month ago

Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

NHS 111 RECRUITMENT FOR OUR WAKEFIELD AND ROTHERHAM CALL CENTRES

PLEASE NOTE YOU DO NOT NEED TO SUBMIT AN APPLICATION TO THIS VACANCY. PLEASE REGISTER YOUR INTEREST BY EMAILING THE EMAIL ADDRESS BELOW. PLEASE INCLUDE YOUR CONTACT TELEPHONE NUMBER IN YOUR EMAIL

You do not need any experience in healthcare as full comprehensive training will be provided, however you do need to be dedicated to caring for all our patients and be able to work out of hours as this is essential.

We have a variety of full and part time rota patterns. This really is an exciting time for you to be part of the NHS 111 team. Full time training for the role is 11 weeks.

Training courses available for 2024.

This is an exciting opportunity to join one of Yorkshire's most successful 111/Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK’s most diverse communities.

We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service.

111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.

We require a minimum of three GCSE’s at Grade C or above (or equivalent) including English or you can demonstrate your customer service experience with strong communication and IT skills. If you are already NHS Pathways trained and your license is up to date this would be an advantage.

We have vacancies at our Wakefield and Rotherham Call Centre's on a mixed rota pattern covering 24/7, please be aware 70% of the rostered hours will be out of hours (after 8pm and weekends).

For more information on the rota patterns we operate, please see the attached guidance document to help understand this better.

You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay with out of hours enhancements (paid in addition to the salary listed), NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.

You will be expected to work six out of eight public holidays as well as three weekends out of four.

Competitive minimum hourly rate of £11.66 rising to £12.44 after 2 years

You will receive enhanced Pay for unsocial hours worked - unsocial hours are any hours worked on weekends or between the hours of 8pm and 6am. At Band 3, the enhancements are: all time on Saturday (midnight to midnight) and any weekday after 8 pm and before 6 am (£15.75 p/h) or all time on Sundays and Public Holidays (midnight to midnight, £19.71), after 2 years with weeknights and Saturdays £16.80 p/h and Sundays and BH £21.03 p/h

**Our values**: Compassion, One Team, Integrity, Innovation, Empowerment and Resilience are at the heart of all we do.

Training

You will commence your role on a training contract until successful completion of your training, following this you will then be moved onto a permanent contract.

NHS 111 Health Advisors undertake an 11 week full time training course which will include classroom training with assessments and exams that you will need to pass before being signed off as a competent NHS 111 Health Advisor.

Please note, we ask that those who are successful at interview commit to 100% attendance on the initial training course.

Why not look at our “NHS Career of Choice” video that can be found on YouTube for more information about working in this role.

Interviews will held at our Wakefield Head Office.

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