Rail Division Internal Sales Support
4 weeks ago
**General**
Tidyco’ s Rail Division helps support the UK Rail Industry combining new build and maintenance for both Passenger and Freight vehicles. We work closely with Train builders, Operators and Owners supplying port to port solutions for all on-board train system’s including hydrostatic, coolant, fuel, water and air. Our services range from a full vehicle inspection to overhaul of complete piece of equipment to single part re-engineering, offering the customer full peace of mind that our design will increase the length of time between service intervals and in the long term save them money
**The Role**
To support the Rail Divisional Sales Team in what is already a very busy division of Tidyco Ltd with a turnover in excess of 5 million p.a.
Initially working internally to assist with day to day running and existing rail customer order, progressing to externally when and required for contract reviews and customer account management to help grow new business, leading to full-time responsibility for certain accounts to be confirmed
The management of Tidyco customer service database and KPI’s within the rail Division on a daily basis
**Reporting Relationship**
Reporting to the Rail Division Internal Sales Manager
**Main functions**
**General Administrative duties**
- Management of system generated reports via access and sage
- Generating and management of quotations
- Managing scheduled orders
- Completing orderbook updates for customers
- Quotations for workshop repairs in conjunction with production planner
- Liaising with suppliers
- Managing customer price files / discounts to maximise margin at all times
**Rail Division Team Support**
- Assisting with customer projects
- Entering “Bill of materials” and associated data
- Sourcing material and supplier quotations
- Entering part information
- Maintaining accurate records
- Preparation of internal and external reports and documentation including HSE documentation
- Preparation of reports and KPI graphs
**Other responsibilities**
- Assistance to customer service department
- Liaising between departments
**Working Conditions**
Monday to Friday 8:00 a.m. - 5:00 p.m.
A 30 minute break for lunch is allowed, which should be taken between 12:00p.m.and 2:00p.m.
Company pool car will be made available when the need arises to visit customers
**Person Specification**
**Training**
Must be willing to undertake training, which will be given
**Experience**
Knowledge within the Rail Industry together with Hydraulic and Pneumatic System / technical support would be an advantage however not essential
**Skills and knowledge**
It is essential that any applicant be PC/IT literate
Able to communicate effectively with colleagues, customers and visitors.
Able to demonstrate good customer service skills.
Able to demonstrate verbal expression of both written and spoken English.
Able to demonstrate knowledge of the Internet.
Able to demonstrate good eye for detail
**Personal Qualities**
Able and willing to function effectively within a team environment.
Able and willing to work to deadlines.
Reliable, honest and trustworthy.
Responsible and able to work on own initiative.
Confident and outgoing in nature.
Must be commercially aware.
**Salary**: £18,000.00-£23,000.00 per year
**Benefits**:
- Flexitime
- On-site parking
- Profit sharing
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Derby, DE21 6BW: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Flextime
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