Trainee Advice Worker

1 week ago

Ipswich, United Kingdom Suffolk Refugee Support Full time

**Job Title: Trainee Advice Worker**

**Speaker of English and one of the following refugee languages (Kurdish Sorani, Tigrinya, Amharic, Farsi, Arabic, Dari or Pashto)**

**Context**

Suffolk Refugee Support provides support and advice to asylum seekers and refugees who are resident in Suffolk.

As part of our services offered, we run an Advice Service from our Ipswich town centre office, staffed by Advice Workers and volunteers.

Through this service clients gain access to practical help, advice and support with living in the UK. We work with community organisations, health services and other agencies to enable service users to access a range of relevant services under one roof.

We also work in other venues in Suffolk where asylum seekers and refugees access services.

**Job Purpose**

The Trainee Advice Worker is responsible for helping clients to access the Advice Service. Their role is to deliver appropriate help and assistance, either directly, via volunteers or by signposting to other agencies.

Additionally, the Trainee Advice Worker is responsible for ensuring that members of refugee communities are informed about and encouraged to use SRS’s services.

This is an entry level post that would suit someone entering the jobs market or looking to gain experience in office-based work. Throughout their contract, the Trainee Advice Worker will receive on the job training from all members of the SRS staff team and share in other wider training where necessary and appropriate to the post.

**Main Deliverables**

**Service Delivery**

To welcome clients attending the SRS premises

To act as interpreter when dealing with clients who do not have English, whilst encouraging those who do to speak English

To act as a representative of SRS in the community to ensure that all refugees are aware of our services and are encouraged to attend

To assist clients with making phone calls and writing letters (e.g. benefits agencies, Migrant Help, housing offices and associations, utilities companies)

To assist clients by directing them to other services provided by SRS and/or external agencies and making appointments, where appropriate

To assist clients by advocating on their behalf with any external agency, both in writing and by telephone

To support volunteers assisting clients in the office and to encourage clients to become volunteers

To respond to telephone requests for information about our services, from clients, statutory, voluntary and private sector organisations and the general public

To help with the development of written information produced by SRS, for our clients’ benefit

To collect service information, record this on the Client Database, and to maintain the filing system

To attend and help to deliver talks to the public about the experience of refugees in the UK

To participate in collecting client feedback, recording outcomes and involving SRS clients in informing service development

**Administration**

To file and retrieve information

To handle both in-coming and out-going mail

To assist in the preparation and servicing of public meetings, events and functions

**Additional Duties**

To attend and contribute to SRS team meetings

To attend training, induction courses, conferences and other external partner meetings when required

To get involved with the delivery of other projects in our setting if needed, such as at key events or busy times of the year

**Essential Experience, Skills and Knowledge**
- Experience of refugee issues and awareness of the needs of refugees
- Fluent spoken English
- Ability to converse in one or more of the following languages common to our clients: Kurdish Sorani, Tigrinya, Amharic, Farsi, Arabic, Dari, Pashto
- Friendly and helpful attitude
- Ability to use a computer for word processing
- Awareness of the level of challenges faced by refugees and asylum seekers in the UK and a commitment to equal opportunities and anti-discriminatory practice

**Personal Attributes**
- Good communication skills and the ability to relate to people from different backgrounds.
- Ability to cope with stress and emotionally charged issues
- Commitment to equal opportunities and supporting refugees in the UK
- Resourcefulness, problem-solving skills and good attention to detail
- Ability to work on your own initiative as well as part of a team

**Application Process**

**Job Type**: Part-time
Part-time hours: 21 per week

**Salary**: From £12,906.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ipswich, Suffolk: reliably commute or plan to relocate before starting work (required)

**Language**:

- one of the refugee languages listed as per job description (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 10/05/2023
Reference ID: TAW2023

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