Customer Service Executive

2 weeks ago


BurtononTrent, United Kingdom Capella Full time

**Customer Service Executive**

Salary dependent on experience | Permanent | Burton

**About The Role**

You will be working for a leading mobile phone distributor who were established in 1988 and are a reputable and recognisable company.

We are looking for an upbeat, motivated & enthusiastic Customer Service Executive to join our client based in Burton

**Specific Responsibilities**
- New partner onboarding
- Managing Incoming partner enquiries (via telephone or PC)
- Partner account management
- Commission and account administration
- Partner assistance / query resolution
- Technical support
- Proactive customer care

**Desirable**
- Someone with telecoms experience - capable of outbound proactive contact, not just inbound agent type role.
- Previous experience of CRM tools

**About You**
- Experience in a commercial environment - ideally some sales experience, but key requirement is sales support experience
- An interest in mobile and telecommunications technology would be great as is social media skills
- Understanding of basic elements of telephone account management
- Commercially astute
- Numerate
- Assertive and be able to remain calm under pressure
- Data entry and query resolution
- CRM experience
- Proficient in Excel, PowerPoint, word
- Proven track record, and success gained in an internal sales or customer service role
- Excellent communication and written skills
- Commercially astute
- Assertive and be able to remain calm under pressure

**Benefits**
- Full Training package'
- Stakeholder pension scheme & life assurance
- Private medical cover
- Discount on company products and services
- Free on site parking
- Modern Offices
- Seasonal activities/events
- 30 days inclusive of bank holidays
- Hybrid working
- 10% performance related bonus (after completion of probation)

**Working Hours**

Monday - Thursday 09:00am-17:30pm/Friday - 09:00am-15:00pm

*Thursday& Friday remote working



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