Welfare Support Administrator

2 months ago


South Shields, United Kingdom Barker Ross Group Full time

**Job Title**:

- Welfare Support Administrator**Contract Type**:

- Temporary**Location**:

- South Shields - Tyne and Wear**Industry**:

- Office Support**Contact Name**:

- Ellie Uttley-
**Contact Phone**:

- 01522 551910**Salary**:

- plus company benefits**Date Published**:

- 18-Apr-2024- Our public sector client based in South Shields, has an exciting opportunity for a **Welfare Support Administrator** to join their team as soon as possible.
- The role will be temporary lasting until the end of September 2024 initially, however this does have the potential to be extended depending upon the needs of the business.
- The hours of work will be 24.5 hours per week working Monday, Tuesday, Thursday and Friday 10:00am-4:00pm each day.
- The pay rate for the role will be £13.02 per hour.
- You will be required to provide general administrative support to the Welfare Support Service, duties of the role will include:

- Dealing with enquiries and referrals from various sources, ensuring appropriate advice, brief assessment of query and sign posting or referral, ensuring accurate recording of enquiries
- Ensure all initial enquiries are requests are dealt with promptly or referred in the most appropriate manner
- Respond to all contacts in a polite and courteous manner and obtain all necessary and available information at point of contact
- Receive referrals from the other teams and organisations in line with the rent arrears and all other income related policy and procedures, record and refer on as appropriate
- Provide general administrative function to ensure efficient running of the Welfare Support Service including minute taking, making appointments, follow up/reminder calls, recording incoming and outgoing posts, data collection and inputting, maintaining and ordering of stocks in line with purchasing procedures, typing complex documents, scanning and filing

In order to be considered for the role you should have previous office administration experience, be a confident user of MS Office Word, Excel and Outlook and have a high level of customer service skills.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.



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