Director of Care, Quality

3 weeks ago

London, United Kingdom Synergy Health Recruitment Full time

**An exciting opportunity has arisen for a Director of Care, Quality & Compliance.**

**The main support office where you will be based is in Bromley, Kent and you will also operate between this office and the portfolio of homes across London, Essex, Milton Keynes and Cambridge as required.**

**Reporting to the Chief Operating Officer (COO). This role is to ensure the provision of high-quality care, governance, legal, risk and assurance services to the business which enable us to meet the requirements for statutory and regulatory compliance.**

As Director of Care, Quality & Compliance, you will be an inspiring leader, playing a pivotal role in continuously improving the efficiency and effectiveness of the team. You will deliver excellent customer service, working cooperatively with the executivemanagement team and our regional leaders and their teams.

The success of this role and team, is dependent on the ability of this leader to integrate the mission of each care home and home care, led by their respective Regional Operations Directors along with the care, quality & compliance team. Ensuring the teamare supportive, knowledgeable and a key source to turn to, for anyone working within our homes.

**The Role**:

- Responsible for developing and embedding the quality, and compliance strategy.
- To take a proactive leadership role to strengthen and enhance models of care across the group within the regulatory framework of the Care Quality Commission.
- To assist in development and training, ensuring that quality and compliance is adopted at all levels of the organisation.
- To oversee and advise colleagues in discharging their responsibilities by ensuring the organisation has an appropriately skilled and experienced Senior Leadership Team.
- Establish the lead role for ensuring appropriate quality governance, assurance and reporting mechanisms are in place to provide assurance both internally and externally on the organisation’s regulatory compliance and responsibilities.

**Responsibilities**:

- Communicate with team members at all levels of the organisation and with internal /external stakeholders
- Contribute to the design, implementation and monitoring of internal key performance indicators and metrics which enable the organisation to understand and improve its performance in relation to quality, risk, business continuity, safety, and compliance
- Develop Care Models across all service lines and ensure all legislation and guidance is maintained to meet positive outcomes for residents
- Actively engage with internal and external stakeholders and review and interpret new national guidance and legislation relating to clinical / integrated governance and quality improvements and identify local implementation for the organisation
- Provide leadership, expert advice, reporting and support to the Chief Operating Officer, Senior Leadership Team, managers, and employees, on matters relating to quality and compliance and ensuring the COO is kept informed of relevant national strategicissues
- Contribute to the design and delivery of quality, risk, governance, and compliance training programmes delivered by the Learning and Development Team.
- Oversee compliance framework relating to the relevant regulatory authorities - Care Quality Commission (CQC) and other external review bodies and accreditation agencies.
- Ensure the notification of serious incidents to the appropriate regulatory agencies, the Health and Safety Executive, commissioners and Local Authority Safeguarding Boards, oversee all external assessments of the companies’ services (e.g. regulatory visits)and ensure recommendations from these are acted upon.
- Ensure the development, implementation, monitoring and review of serious incident management, complaints, investigation policies, procedures, guidelines and training for the company, to ensure that services users get the best possible outcomes, and thatthe organisation learns from these events and takes proactive steps to reduce the chance of reoccurrence.
- Liaise with insurers and ensure all high-risk cases are managed, with satisfactory outcomes
- Ensure coroners case management is up to date and insurers are fully involved where applicable
- To undertake any other duties as may from time to time be specified by the COO, CEO, and the Board, that is within the level and responsibility appropriate to the grade of post

**SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION AND EXPERIENCE**:

- Educated to degree level or equivalent qualification or experience (essential)
- Extensive experience of working in a CQC regulated environment
- Demonstrable evidence of change management (essential)
- Evidence of working across a range of service provision, e.g. Care Homes, Domiciliary Care & Supported Accommodation (Essential)
- Significant experience of policy writing and review
- Working knowledge of current commissioning environment, current funding streams and national policy drivers as it relates to health and social care

**The role offers a highly competitive salary plus**

**Benefits of joining us include**:

- **33 days Annual Leave (Including bank Holidays)**:

- **£5,000 car allowance and mileage**:

- **Working with a well
- established, driven and motivated team**:

- **DBS Certificate paid for by Excelcare**:

- **Contributory Pension Scheme**:

- **Discretionary Company Bonus Scheme**:

- **Annual Salary Review**:

- **Comprehensive Induction Program**:

- **Refer a Friend Scheme rewarding up to £300 for every person you refer**:

- **Staff Appreciation Days**:

- **Long service awards

  • Team Personal Assistant to the Director of Technology

    4 weeks ago

    London, United Kingdom Care Quality Commission Full time

    Grade E -  £24,244 (National Framework) or £29,646 (London Framework – if you are London office based or homebased and live within the boundaryof the M25) – There is also an additional homeworking allowance of £553 per annum forthose working from home Contracted Hours:  Full time 37 hours per week however, compressed and flexible hours will...

  • Team Personal Assistant to the Director of Technology

    5 days ago

    London, Greater London, United Kingdom Care Quality Commission Full time

    Grade E - £24,244 (National Framework) or £29,646 (London Framework – if you are London office based or homebased and live within the boundaryof the M25) – There is also an additional homeworking allowance of £553 per annum forthose working from home Contracted Hours: Full time 37 hours per week however, compressed and flexible hours will also...

  • Team Personal Assistant to the Director of Technology

    3 weeks ago

    London, United Kingdom Care Quality Commission Full time

    Grade E -  £24,244 (National Framework) or £29,646 (London Framework – if you are London office based or homebased and live within the boundaryof the M25) – There is also an additional homeworking allowance of £553 per annum forthose working from home Contracted Hours:  Full time 37 hours per week however, compressed and flexible hours will...

  • Director of Care

    5 days ago

    London, Greater London, United Kingdom Jewish Care Full time

    Jewish Care Director of Care & Housing Salary – Competitive London/South East Jewish Care is the largest health and social care charity for the Jewish Community in the UK, touching the lives of over 12,000 people each week. We employ over 1,200 people throughout North London and the Southeast offering a wide range of services to people who are elderly,...

  • Clinical Quality Director

    6 days ago

    Uxbridge, Greater London, United Kingdom Gold Care Homes Full time

    About us: Gold Care Homes is a leading care home provider responsible for 34 homes located throughout the UK. We are recruiting for the position of Clinical Quality Director to lead on the development, review and implementation of clinical systems, processes and strategy ensuring an effective framework of clinical governance is imbedded across the...

  • Senior Quality Director

    5 days ago

    Uxbridge, Greater London, United Kingdom Gold Care Homes Full time

    Gold Care Homes is a leading care home provider responsible for 34 homes located throughout the UK. We are recruiting for the position of Clinical Quality Director to lead on the development, review and implementation of clinical systems, processes and strategy ensuring an effective framework of clinical governance is imbedded across the organisation. To...

  • Director of Care

    1 month ago

    London, United Kingdom Jewish Care Full time

    Jewish Care Director of Care & Housing Salary - Competitive London/South East Jewish Care is the largest health and social care charity for the Jewish Community in the UK, touching the lives of over 12,000 people each week. We employ over 1,200 people throughout North London and the Southeast offering a wide range of services to people who are elderly,...

  • Director of Care

    3 weeks ago

    London, United Kingdom Jewish Care Full time

    Jewish Care Director of Care & Housing Salary - Competitive London/South East Jewish Care is the largest health and social care charity for the Jewish Community in the UK, touching the lives of over 12,000 people each week. We employ over 1,200 people throughout North London and the Southeast offering a wide range of services to people who are elderly,...

  • Care Quality Advisor

    1 week ago

    London, United Kingdom London Borough of Barnet Full time

    **This posting is for three roles, one full time 36 hours and two 18 hour positions** **This is a hybrid role with an expectation of 1 day within the office** **About Barnet Council** Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces, and diverse communities all help make it a wonderful place to...

  • Care Quality Advisor

    5 days ago

    London, Greater London, United Kingdom London Borough of Barnet Full time

    This posting is for three roles, one full time 36 hours and two 18 hour positionsThis is a hybrid role with an expectation of 1 day within the officeAbout Barnet CouncilBarnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces, and diverse communities all help make it a wonderful place to live and work. As a...

  • Deputy Director of Care

    3 weeks ago

    London, United Kingdom East London NHS Foundation Trust Full time

    This exciting role will support ELFT to move on to the next stage of our journey in integrated care, with a particular focus on Bedfordshire and Luton. The postholder will develop and implement new approaches to collaboration and commissioning in an integrated care context. The postholder will lead on key aspects of the Trust's developing responsibilities...

  • Deputy Director of Care

    3 weeks ago

    London, United Kingdom East London NHS Foundation Trust Full time

    This exciting role will support ELFT to move on to the next stage of our journey in integrated care, with a particular focus on Bedfordshire and Luton. The postholder will develop and implement new approaches to collaboration and commissioning in an integrated care context. The postholder will lead on key aspects of the Trust's developing responsibilities...

  • Director, UK

    3 weeks ago

    London, United Kingdom Quality Analytics Full time

    This is what you will do: This position is responsible for development and implementation of the UK and Ireland regulatory strategy and activities plus quality activities for all Alexion portfolio products . The Director,UK & Ireland Regulatory Affairs and Quality will ensure full compliance with all local regulations and corporate policies and act as the...

  • Director, UK

    3 weeks ago

    London, United Kingdom Quality Analytics Full time

    This is what you will do: This position is responsible for development and implementation of the UK and Ireland regulatory strategy and activities plus quality activities for all Alexion portfolio products . The Director,UK & Ireland Regulatory Affairs and Quality will ensure full compliance with all local regulations and corporate policies and act as the...

  • Director of Quality

    5 days ago

    London, Greater London, United Kingdom Gilbert Meher Full time

    Job DescriptionJob Title: Director of Quality & Governance (RGN) Location: London, UKSalary: £100k +Company:Join the most prestigious and luxurious care provider in the UK, where exceptional care meets opulence. Our exclusive homes are nestled in prime locations, including Notting Hill and Chelsea, with exciting new builds in the pipeline for 2024. We...

  • Director of Quality

    5 days ago

    London, Greater London, United Kingdom Gilbert Meher Full time

    Job Title: Director of Quality & Governance (RGN) Location: London, UK Salary: £100k + Company: Join the most prestigious and luxurious care provider in the UK, where exceptional care meets opulence. Our exclusive homes are nestled in prime locations, including Notting Hill and Chelsea, with exciting new builds in the pipeline for 2024. We redefine the...

  • Sel Clinical and Care Professional Lead for Quality

    3 weeks ago

    London, United Kingdom NHS South East London Integrated Care Board Full time

    Clinical and Care Professional Leads support south east London-wide and borough programmes of work, therefore, there is an expectation that you currently work within south east London, and for borough based roles, within that borough. This role will provide expert and pragmatic advice, leadership, and management necessary to support the ICB’s statutory...

  • Deputy Director of Complex Care

    5 days ago

    London, Greater London, United Kingdom North Central London Integrated Care Board Full time

    Job Summary The Deputy Director of Complex Care - Strategic Commissioning is a pivotal role, leading the future development of the health and care market across NCL on behalf of the ICB. The post holder will work in collaboration with system partners to shape the future of care provision and influence the shaping of the market with colleagues from across...

  • Deputy Director of Complex Care

    5 days ago

    London, Greater London, United Kingdom North Central London Integrated Care Board Full time

    Job summary The Deputy Director of Complex Care - Strategic Commissioning, is a pivotal role, leading the future development of the health and care market across NCL on behalf of the ICB. The post holder will work in collaboration with system partners to shape the future of care provision and influence the shaping of the market with colleagues from...

  • Care Assistant

    2 weeks ago

    London, United Kingdom Quality Care Time Full time

    To provide a Service of Care to service users to enable them to lead as independent a lifestyle as possible. This Care Service will involve a programme of personal care and household management that is personalised for each service user in the form of a Care Plan. Care duties will therefore include assisting the service user with the following activities...