Facility Operator

7 months ago

Macclesfield, United Kingdom Sodexo Full time

Job Introduction
As a **Facilities Operator/Housekeeper** at Sodexo in **Cheshire **SK10 2NA**, You'll will be responsible for our corporate sites continuous improvement and operational excellence. You have a keen eye for detail, and your organisational skills will ensure everything runs like clockwork. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

**What you’ll do**:

- To own and take responsibility for an allocated building and ensure that a 5 star customer service is experienced by all.
- To ensure food and beverages are available in a clean and hygienic environment, restocking where necessary

**What you bring**:

- A high level of customer services / host experience in prestigious environments.
- Previous experience of providing similar service bundles via a multi-skilled workforce to blue chip organisations or within prestige environments with a strong focus on customer service.
- Relevant training, qualifications and experience to deliver services in line with legislative and statutory requirements.
- Experience with focusing on individual customer requirements and care whilst meeting required service levels.
- Awareness of the need to provide services in a sensitive manner such as not to affect AZ’s business, reputation or share value.
- Ability to handle feedback in a calm, structured and professional manner
- Ability to challenge ideas and opinions in sometimes confrontational situations
- Open minded to technological advances
- To be the first point of contact for customers in relation to facilities and catering services
- To be visible to all customers and build relationships at all levels to create a great place to work
- To ensure the building is compliant to relevant Health and Safety and Food safety procedures (completing food safety due diligence)
- To ensure all unsafe food is removed and reported to catering management and made safe
- To monitor and review and maintain the kitchen consumables within the building, restock catering outlet
- To ensure that the building is compliant to environmental procedure.
- To ensure that the site rules are observed.
- To report all faults and issues to the relevant service partner as directed by the site services manager
- To monitor and review the multi-Functional printing devices in the building
- A level of understanding and appreciation of AZ SHE procedures and Safe Systems of work. To be able to issue minor Permit to Works and ATWS.
- Monitor and replenish stationery hubs as required.
- IT literate and conversant in the use of AZ business systems.
- Able to work on own initiative, be efficient, flexible, reliable and keen to develop skills and experience.
- To have a full working knowledge of the building including all services
- To be able to identify basic maintenance tasks and report as required to Service Desk
- The role holder will be expected to diagnose problems and propose a practical solution. Requires concentration and attention to detail in making judgements based on the analysis of information and experience. Works within well-defined guidelines, may occasionally have to make on the spot decisions to solve a technical problem related to the role holders area of expertise sometimes under ‘live pressurised situations’.

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environme

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