Pricing Team Leader

2 days ago

Kings Hill, United Kingdom Commercial Services HR Full time

Role: Pricing Team Leader

**Salary**: £30,000 - £35,000 DOE

Location - Kings Hill/Hybrid

**About Commercial Services Group**

Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of over £400m, 800 staff and five trading divisions: Global Education Supplies, Procurement, Energy & Carbon, CommunityServices and People Services.

Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.

**The Role**

We’re looking for a data driven, pro-active and confident individual to join our Pricing Team

As our new Pricing Team Leader, you will

Have a genuine enthusiasm for data analysis and accuracy, with the passion to instil this in others.

Have a solution orientated mindset and thrive on improving processes and service delivery.

Enjoy working in a team and collaborating with others to drive and encourage innovation and new

ways of working.

Lead by example and drive a high performing team through strong leadership, coaching and

development.

We are a highly recognised public sector focused business whose mission is to always deliver a

quality and seamless customer service. Accurate pricing is a key service deliverable and, as our new

Pricing Team Leader, you will take pride in developing and optimising our existing pricing processes,

to ultimately improve the customer experience.

You are a problem solver who takes a practical approach to data analysis and has a keen eye for

detail. Using your experience in the energy industry, specifically around pricing, you will instil a data

driven and analytical approach within the Pricing Team.

As our Pricing Team Leader you will own our pricing service delivery and be responsible for

identifying and mitigating risk associated to Pricing activity. You’re excited to join and lead an

expanding team and be a key influence in delivering the ambitious targets of the Energy Division.

**Key Duties**
- To own the Pricing Service delivery.
- Identify risks, impacting the customer and/or LASER, and work closely with

stakeholders to manage and resolve.
- Identify, design, manage and implement additional service/revenue opportunities.
- Identify trends in types of customer, supplier and internal enquiries and implement
- Be the point of contact where required in the absence of the Portfolio Manager.
- Resolve customer level escalations and complaints, mitigating the need for higher

escalation. Undertake root cause analysis and implement solutions to improve the

pricing service.
- Collaborate with Customer Service Leads, the Portfolio Team Leader and Billing Manager to

deliver the best possible service.
- Own and optimise the BAU pricing processes, identifying inefficiencies, and

implementing efficiencies.
- Enable full visibility and progress of reconciliation and commission claims.
- Manage a structured commission claim calendar and report on budget, forecast and actual

claim values.
- Coach and develop a Commission Analyst to deliver the commission claim function

for the Energy Division.
- Manage the Fixed Term Fixed Price Tender Schedule and coordinate renewals.
- Keep up to date with the Fixed and Flex Framework offerings, ensuring that tenders and

price renewals are in line with the Agreement.
- Coach and develop a team of Pricing Analysts to deliver accurate pricing for the LASER

customer base.
- Embed performance management tools to ensure pricing, commission claims,

reconciliations and forecasting follow defined processes and are in line with KPI's.
- Coach the Pricing team to develop analytical and technical skills, with strong

commercial awareness.
- Collaborate with the Energy Portfolio Team Leader and SLP Lead to deliver accurate flexible

price renewals

**What we need from you -**
- Strong experience of leading, coaching and developing a team
- Detailed knowledge and experience in the energy supply industry, specifically in relation to commodity and non-commodity pricing.
- Experience of setting and measuring performance metrics, identifying and managing risk.
- Experience collaborating with multiple stakeholders to deliver high level outputs/service
- Experience in identifying and implementing improvements to operational processes to improve efficiency and accuracy
- Data driven with strong analytical skills

**What CSG has to offer you**
- 25 days holiday, plus bank holidays
- Birthday off work
- Life assurance cover
- Company pension
- Flexible first, hybrid working
- A culture of progression & development
- Shopping discounts & retailer offers
- Team & company events
- eLearning portal
- EAP programme
- Referral scheme
- Health & Wellbeing platform
- Health Cash Plan initiative
- Discounted gym membership

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