Customer Relationship Manager

1 month ago


Tottenham Hale, United Kingdom The Recruitment Lounge Ltd Full time

**Senior Customer Relationship Manager - Tottenham Hale**

Do you have customer service written in your DNA? Do you come from a client focussed background in hospitality or PRS? Have you had experience in previous CRM role but always felt undervalued? Look no further, we have a "John Lewis" style employer who believesin looking after their team that deliver exceptional client care.

**What makes this team different?**
- A fully innovative, bespoke & totally unique BTR offering
- A company who believes in offering the most elite of service to its customers, exceeding all expectations
- A team full of enthusiasm, drive, and success
- Great company culture with an abundance of support
- Lots of career progression pathways

**What would you be doing day to day?**
- Maintaining excellent customer relationships (both existing and new)
- Keeping regular communication with customers & ensuring action plans are in place to achieve optimum outcomes
- Ensuring that the team are registering new customers onto CRM system & advising of suitable properties based on their criteria
- Working on property management/maintenance and maintaining a close relationship with procurement team to ensure both hard & soft FM are maintained and contract performance is upheld
- Ensuring health & safety is always a priority and upheld to the highest standard for communal areas
- Dealing with regular inspections
- Ensure building is clean and tidy at all times
- Managing staff onsite (cleaning team, administrators etc ) including monitoring rotas/annual leave/absences etc
- Ensuring compliance is ALWAYS adhered to in accordance to industry regulations
- Overseeing invoices for completed contractor work, ensuring budgets are kept in check as well as general finance duties including deposit deductions, void works etc
- Managing the lettings process for move in’s, ensuring monies are paid in prior to move in, checking payments, rent reviews, renewals, goods in/out if furnished etc.

You should be
- Have proven success in a similar role, whilst PRS experience is ideal, it is not essential as long as you can demonstrate excellent client care & a strong customer focussed background
- Wanting to always deliver an exceptional service exceeding all expectation
- Tech savvy & know your way around previous softwares & systems
- Deadline focussed as this role is to mobilise a new site being built
- An exceptional communicator

**Let us perk your interest even more**
- Circa £30-40k PA
- Wellness programme
- Life insurance



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