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Gp Receptionist

3 months ago

Sheffield, United Kingdom Primary Care Sheffield Full time

**Job summary**

We would love to meet experienced GP Receptionists who are looking for a new role in an exciting fast paced environment.

In return we offer a competitive salary, 25 holidays per year plus bank holidays (pro rota for part time), access to the NHS Pension Scheme and taking care of your health scheme, to help with costs of dental and optical needs. There is also ample free parking and the practice is scheduled to move to a purpose built new medical centre 2024, which is located a few minutes from the existing practice.

Informal visits are encouraged, please come and meet us and decide if you would like to join our team.

**Job Purpose**

To be the first point of contact for patients and families and service users in a clinical environment.

To provide an efficient and effective patient reception/administration function within the primary care setting.

**General Requirements**

As part of a large reception team supporting a busy practice you will be the first point of call, either over the telephone or face to face on reception, for patients/ service users; families and visitors to the practice, using appropriate communication skills to support access to the practice and the booking of appointments.

**About us**

Primary Care Sheffield has 7 practices known as PCS Practice Group, these are Darnall Primary Care Centre, Highgate Surgery, Mulberry Practice, City Practice, Heeley Green Surgery, Buchanan Road Surgery and North Darnall Health Centre.

**Principal Duties**

Operating the administrative functions of the practices telephone booking systems.

Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.

Front of house, welcome role, meeting and greeting patients coming into the practice.

Work as a member of the reception team, providing all aspects of reception duties including taking and recording messages, booking of appointments for patients and answering telephone enquiries.

Process new patient registrations and temporary registrations.

Respond appropriately to verbal complaints and refer any unresolved issues to management when necessary.

Use appropriate methods to communicate effectively within a team.

Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying.

Chaperone for a clinician if requested.

Open post received on site(s) and deal with it appropriately, scanning into the clinical system where required.

Record episodes from incoming items of post and log correctly.

Provide administrative support for data quality.

To assist with the daily production of prescriptions, nomads & repeat dispensing.

To assist the support manager and other practice staff with the induction of any new or temporary receptionist staff.

Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf.

Take and record messages for clinical staff e.g. home visits and further medical advice.

Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters.

Reporting of faults, equipment breakdown or failure, building maintenance to the support manager. Process and acknowledge receipt of monies from patients, as required.

Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.

Opening and securing of premises as required.

**Other**

To be responsible for continuing personal development

To have an annual appraisal with line manager.

**Service Development**

Assist in development of practice policies and procedures.

**Confidentiality**

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice in