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GP Receptionist

4 months ago

Sheffield, United Kingdom Primary Care Sheffield Full time

Job summary

Clover Group is a busy GP Practice covering7 sites in Sheffield, caring for over 30,000 patients. We are looking for a motivated and friendly Receptionistto work at our Highgate Practice.

The role of the GP Receptionist is variedand exciting. The ideal candidate willrelish the challenge of working in general practice, communicating withpatients and clinicians and working within a friendly and close knit team.

We would love to meet someone withexperience of working in a customer or patient focused environment and inviteapplications from candidates, with no previous experience of General Practice.

This post is a full time permanent position.

If you would like to know more, please contact Lucie Moore at , informal visits areencouraged.

The advert may close early should asuitable number of applications be received.

Main duties of the job

Job Purpose

To be the firstpoint of contact for patients and families and service users in a clinical environment.

To provide anefficient and effective patient reception/administration function within theprimary care setting.

General Requirements

As part of alarge reception team supporting a busy practice you will be the first point ofcall, either over the telephone or face to face on reception, for patients/service users; families and visitors to the practice, using appropriatecommunication skills to support access to the practice and the booking ofappointments.

About us

Primary Care Sheffield has 7 practices known as PCS Practice Group, these are Darnall Primary Care Centre, Highgate Surgery, Mulberry Practice, City Practice, Heeley Green Surgery, Buchanan Road Surgery and North Darnall Health Centre.

Job description

Job responsibilities

PrincipalDuties

Operatingthe administrative functions of the practices telephone booking systems.

Dealwith incoming telephone calls and act upon each appropriately offer andbook an appropriate appointment, refer for further clinical advice.

Frontof house, welcome role, meeting and greeting patients coming into the practice.

Work asa member of the reception team, providing all aspects of reception dutiesincluding taking and recording messages, booking of appointments for patientsand answering telephone enquiries.

Processnew patient registrations and temporary registrations.

Respondappropriately to verbal complaints and refer any unresolved issues to managementwhen necessary.

Useappropriate methods to communicate effectively within a team.

Carryout a variety of clerical duties as and when required scanning, filing,faxing and photocopying.

Chaperonefor a clinician if requested.

Openpost received on site(s) and deal with it appropriately, scanning into theclinical system where required.

Recordepisodes from incoming items of post and log correctly.

Provideadministrative support for data quality.

Toassist with the daily production of prescriptions, nomads & repeatdispensing.

Toassist the support manager and other practice staff with the induction of anynew or temporary receptionist staff.

Actupon Doctors requests to follow up patients liaise with other agencies,secondary care, patients, families and carers on the practices behalf.

Takeand record messages for clinical staff home visits and further medicaladvice.

Sharedresponsibility for reception, waiting room and consultation rooms upkeep andtidiness including leaflets and posters.

Reportingof faults, equipment breakdown or failure, building maintenance to the supportmanager. Process and acknowledge receipt of monies from patients, as required.

Beaware of Health & Safety policies and procedures and report any occurrencesof incidents to management, using the incident reporting procedure.

Openingand securing of premises as required.

Other

To beresponsible for continuing personal development

To havean annual appraisal with line manager.

ServiceDevelopment

Assistin development of practice policies and procedures.

Confidentiality

Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately

Inthe performance of the duties outlined in this job description, the post-holdermay have access to confidential information relating to patients and theircarers, practice staff and other healthcare workers. They may also have accessto information relating to the practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workersor the business of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data Health &safety The post-holder will implement and lead on the full range of promotionand management of their own and others health, safety and security as definedin the practice health & safety policy, the practice health & safetymanual, and the practice infection control policy and published procedures.This will include (but will not be limited to):

Ensure job-holders across the practice adhere to their individualresponsibilities for infection control and health and safety, using a system ofobservation, audit and check, hazard identification, questioning, reporting andrisk management.

Maintain an up-to-date knowledge of health and safety and infection controlstatutory and best practice guidelines and ensure implementation across thebusiness

Usingpersonal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking suchactivities in a way that manages those risks across the business

Making effective use of training to update knowledge and skills, and initiateand manage the training of others

Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards, and initiation of remedial/corrective actionwhere needed

Actively identifying, reporting, and correction of health and safety hazardsand infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, identifyingissues and hazards/risks in relation to other work areas within the business,and assuming responsibility in the maintenance of general standards ofcleanliness across the business in consultation (where appropriate) with othersenior managers

Undertaking periodic infection control training (annually)

Routine management of own team/team areas, and maintenance of workspacestandards

Demonstrate due regard for safeguarding and promoting the welfare of children.Equality and diversity. The post-holder will support the equality, diversityand rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpretingthem in a way that is consistent with practice procedures and policies, andcurrent legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers andcolleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights.

Personal/professionaldevelopment

Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibilityfor maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holderwill strive to maintain quality within the practice, and will:

Alertother team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directlyor under supervision

Contribute to the effectiveness of the team by reflecting on own and teamactivities and making suggestions on ways to improve and enhance the teamsperformance

Workeffectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources General

Themain duties and responsibilities shown above are not exhaustive but shouldmerely be regarded as a guide. The post-holder will be expected to conduct anyreasonable activities according to the service needs at that time. These willbe subject to periodic review and may be amended to meet the challenging needsof the service. The post-holder will be expected to participate in this processand the organisation would aim to reach agreement to changes.

Person Specification

Qualifications

Essential

GCSE or equivalent English and Maths at grade C or above.

Desirable

Receptionist or Medical Terminology Qualifications

Other

Essential

Approachable and helpful Have flexible approach to work Trustworthy Able to multi-task and remain calm when faced with conflicting priorities Ability to work well with other members of the practice team

Knowledge and Skills

Essential

Knowledge of office/reception procedures Good understanding of equality & diversity Excellent organisational skills Excellent communication skills Methodical approach to work Excellent interpersonal skills Excellent keyboard skills

Desirable

Clinical System Use (SystmOne)

Experience

Essential

Experience of working in a reception environment dealing with patients/general public in person and by phone IT experience using Microsoft Office and e-mail

Desirable

Previous experience of working within the NHS Previous experience of working in a GP practice