Content Designer

3 weeks ago

Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 257193**Salary**:

- £41,782 - £44,932**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - CIO Customer Engagement & IT Business Services**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of jobs available**:

- 6Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Manchester, Newcastle-upon-Tyne, Edinburgh, LeedsAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

HMRC is one of the largest organisations in the UK and the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 5 million business customers.

We’re making HMRC services and information simpler, clearer and faster for individuals and businesses. To do that, we need content designers who will help us design end-to-end services based on user needs.

**Job description**:
As a Content Designer you’ll work alongside other user-centred design professionals and senior policy and process experts. Your role will be to design inclusive and accessible content that is part of end-to-end services across HMRC and government.

You’ll be a passionate advocate for clear, jargon-free content, and be persuasive and collaborative with a wide range of stakeholders. You will mentor and train other content designers, supporting the growth and development of the content design team.

**As a Content Designer you will**:

- Line manage, support and mentor Junior Content Designers - providing them with guidance, support, constructive feedback and design direction
- Provide hands-on content design for complex projects
- Use best practice and standards to write usable and accessible content, consistent with the rest of government and HMRC
- Develop and feed into content strategies to inform end-to-end journeys
- Work with user researchers to gain a deep understanding of user needs and how to meet them
- Map user journeys and processes
- Collaborate with multidisciplinary teams on large, complex services by facilitating the design process, participating in research activities, workshops and communicating design decisions to the team and stakeholders

**You** **will also be expected to**:

- Actively participate in the HMRC and cross-government design communities, both digitally and face-to-face
- Proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and the business

**Person specification**:
**Essential skills and experience**

You need to have:

- Experience of coaching and mentoring other content designers, growing skills, and providing constructive feedback on work
- Extensive experience of writing for the web, with proven ability to create content that is accessible and usable
- Experience of developing content for online guidance or transactions
- Experience of journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps
- Experience of working with style guidelines
- Proven experience using metrics and user feedback to inform content design
- Experience of talking about your design decisions and approach to stakeholders of various levels, and convincing them that user needs and a user-centred approach are the right way to design content
- Experience of leading workshops and discussions to facilitate the design of content through collaboration with other professions

**Desirable experience**

It would be great if you also have:

- Experience of working to the government service standard and/or GOV.UK standards and working practices
- Experience working in agile teams

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- User-Centred Content Design
- User Focus (Content design)
- Stakeholder relationship management (content design)

**Benefits**:

- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service pension.

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras booklet' for

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