Lead Content Designer

2 weeks ago

Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 274526**Salary**:

- £64,693 - £72,924**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - CIO Customer Services Group**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Edinburgh, Manchester, Newcastle-upon-TyneAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

This is a chance to work on content that affects the lives of millions of citizens, as a Lead Content Designer for GOV.UK within the Customer Engagement & IT Business Service directorate.

Are you an experienced content design professional with senior industry experience?

Are you a digital leader who can influence, lead and mentor others?

If the answers to those questions are “yes”, read on for a unique opportunity to be directly involved in making the tax system easy for everyone as a key member of HMRC’s GOV.UK team.

We are looking for an experienced content design leader to work closely with our content design teams to ensure that our user-centred design approaches are developed, promoted and delivered and we continue to make our GOV.UK team a great place for content designers to work.

**Job description**:

- You will work closely with our teams of content designers, maintaining an overview of the work taking place, building design culture and expertise and playing a key role in embedding content design skills and standards.
- As a Lead Content Designer you will be a key member of our GOV.UK leadership team. You will work collaboratively with senior stakeholders such as policy and process owners and programme directors, promoting the use of user-centred content to meet user needs to support and deliver strategic and organisational change.**Person specification**:
As 1 of our 4 Lead Content Designers for GOV.UK you will need to:

- Influence and assure the quality of content design within your portfolio and across the team using tools such as peer review, crits and accessible design reviews
- Influence senior leaders in the department to build their understanding of and support for content design and user-centred design approaches
- Collaborate with the Head of Content Design to provide vision and leadership for the content design profession
- Contribute to effective recruitment and resource planning, in collaboration with the Head of Content Design and senior operational leaders
- Support content design profession community events/sessions in collaboration with the Head of Content Design
- Provide line management, career and skills mentoring and coaching to a small team of Senior Content Designers, using your specialist skills to demonstrate best practice
- Help ensure that content designers on our GOV.UK team have the right conditions and environment to thrive
- Be an active leader in the cross-government content design community, discussing and sharing suggestions, approaches and ideas

**Essential skills and experience**:
You need to have:

- Extensive experience in content design leadership - including coaching and mentoring colleagues, the ability to empower and develop a diverse team and ensuring the right resources are allocated effectively
- Proven experience in establishing positive working relationships with and influencing key individuals to deliver positive outcomes for users
- Experience in introducing positive change to working practices
- Excellent planning and organisational skills and the ability to prioritise to meet deadlines and cope with fluctuations in workload

You will also need to have extensive experience in:

- Designing, prototyping and iterating accessible, usable content that is based on meeting user needs
- Helping teams understand the wider context of a content project or product
- Working in an agile, multi-disciplinary and collaborative environment

**Desirable experience**

It would be great if you also have:

- Experience in designing end-to-end services, across multiple products and channels
- Experience in developing and implementing content strategy
- Experience working with the Service Manual and/or GOV.UK standards and working practices
- Familiarity with the GOV.UK design system and prototyping kit

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Strategic Thinking
- User Focus
- Stakeholder Relationship Management
- Evidence
- and Context-based Design

**Benefits**:

- Learning and development tailored to your role
- An environment

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