Day Concierge
7 months ago
Permanent
- East London, London
- Up to £23000 per annum + Pension
- Friday Saturday Sunday
- 7am to 7pm
- £23,000
- Provide front of house facilities and services to our customers
- Act as main point of contact on site to all customers providing information about the Development an the surrounding areas, key contacts and location advice.
- Manage on site booking requirements for key access areas, in and around the development.
- To handle parcels and packages that have been delivered on a daily basis. Due to the size of each
- development this can range from 50 to 500 parcels and packages a day.
- Manage and administer customer deliveries and returns, via development systems and protocol.
- Handle and administer residents keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
- To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or
- bike theft. These reports have to be documented within the hand over log.
- Investigate first level complaints within the development.
- Provide regular communication to customers with initial queries to resolution.
- Monitor the CCTV cameras / security access to review and track security concerns
Skills & Experience
- Demonstrable experience of front of house concierge and delivering an exceptional customer service.
- Confident, articulate communicator - both orally and in writing; able to build relationships with all types of
- customer and client with a resolution focused mentality, creative in your approach.
- Able to work with autonomy and as part of a wider team
- Efficient in maintaining administration and record keeping electronically
- Demonstrable ability dealing with problems and challenges effectively.
- Good knowledge of Health and Safety regulations.
- Ability to work under pressure deadlines, able to prioritise and manage time effectively.
- Excellent IT skills, social-media awareness and up to date with new technology.
**Job Overview**:
**Category**:
**Hospitality and Catering**:
**Offered Salary**:
**Up to £23000 per annum + Pension**:
**Job Location**:
**East London, London**:
**Job Type**:
**Permanent**:
**Consultant**:
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