Im&t Coordinator
2 months ago
**Job title**:IM&T Coordinator - Demand Management
**Location**:Barrow
We offer a range of hybrid and flexible working arrangements.
**Salary**: Circa 34k
**What you’ll be doing**:
- Assist with Service queue management - supporting Demand and Service processes to ensure requests are progressed timely with appropriate approval and prioritised effectively, utilise dash boards and reporting to improve performance with key metrics
- Liaise effectively and confidently with the Business Customers and teams within Information Management & Technology and IT Suppliers to deliver positive outcomes
- Conduct basic business analysis, problem solving
- Assist with activities generated from the demand and Outsourced Services processes
- Provide good Customer Service -managing customer/stakeholder expectations, ensuring relationships are developed and enhanced
- Support continually improvement - seeking improvement opportunities for service, knowledge, productivity, quality, and cost reduction
- Provide general support involving administration and office skills including spreadsheets/Microsoft packages
**Your skills and experiences**:
**Essential**:
- IT Service experience (Request/Incident, etc.)
- Use of Excel, Word and PowerPoint
**Desirable**:
- Business Analysis/Demand Management experience
- ITIL Service Management Qualification
- ServiceNow -Processing/workflow of tickets
**Benefits**:
You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive.
**The Outsource Service Product Team**:
The Outsource Service Product Team are responsible for the successful delivery of the IT Outsourcing arrangements we have in place. This role will involve the day-to-day handling of standard and non-standard service requests into IM&T. You will liaise with customers and with IM&T Product Groups & IT Outsource Providers to understand requirements and manage progress through to implementation.
This is an excellent opportunity to work within a varied role and will provide you with the opportunity to learn new technologies and their implementation process which could lead to further development opportunities within the business.
**Why BAE Systems?**
We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.”
**Closing Date**:19th September 2023
LI-NP1
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