Escape Room Games Host

6 months ago

Harrogate, United Kingdom Clue HQ - Harrogate ltd Full time

We are looking for someone with exceptional customer service and meticulous attention to detail and good availability (particularly weekends) to be games hosts at Clue HQ, Harrogate's first Live Escape Game **Applicants must be 18+**.

You must submit your **CV and covering letter** to apply. **Applications without a covering letter will not be considered.**

You will greet guests as they arrive, brief them before their game, and support them throughout their game by sending on screen messages to ensure they have an outstanding experience during their visit.

Excellent customer service is an absolute must for this role, so we are looking for someone warm, friendly and outgoing and fun. Ensuring our customers have an amazing experience is our number 1 priority. We have superb ratings so far on Trip Advisor, Google and Facebook, so having the right person to maintain and develop our excellent reputation is extremely important to us.

You must also have meticulous attention to detail, as you will prepare all the puzzles and props within in the game to used for the customers, and reset the room perfectly after a game has been played in preparation for the arrival of the next guests. You will also be required to undertake other general housekeeping duties.

You must be reliable, punctual, trustworthy and honest. You will have a minimum of 12 months experience in a directly customer facing role.

Reliability and availability are very important factors to us, and although we may not always be able to offer lots of hours all the time, we do still need our staff to be available - the role would really suit someone with other self employed income from very flexible work, so they can work as and when needed, and their other jobs can work around that commitment. This may suit someone who works flexibly from home, or someone who is self employed or even some who is semi retired looking for an extra income but is still very flexible for availability.

As and when games are booked online we then allocate these to our games masters, so usually there will be a few days notice. We can get games booked a few months in advance, but sometimes we can get last minute games booked on the same day where we might not be able to give a lot of notice. So if you your you are available to work, you may well be asked to do last minute games at short notice

Additional responsibilities include general housekeeping; being able to resolve issues that may arise during the game; and a level of maintenance can be required when things break or develop a fault.

Our opening hours are 10am - 10pm daily, so the position may also appeal to students or people with a part time job looking for extra hours. The pay will be £10.42 with a pay review in 6 months.

Experience is not essential as full training will be provided. If you have never played an escape room before this won't count against you.

Any questions or queries please contact Steve on 01423 524658 for an informal chat about the role.

**Job Types**: Part-time, Permanent, Zero hours contract
Part-time hours: 0-15 per week

**Salary**: £10.42-£10.50 per hour

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
All staff and customers sanitise hands on entry. Staff to sanitise hands and every prop and surface when resetting games. Communal areas sanitised at regular intervals in line with Risk Assessment.

Application question(s):

- What is your general availability to work?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

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