Medical Receptionist/ Admin

7 months ago


Oldham, United Kingdom Alexandra Group Medical Practice Full time

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries efficiently and courteously and when necessary in private, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultations are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Processing telephone requests and in person requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Take messages, ensuring accuracy of detail and prompt appropriate delivery. Process tasks. Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor Viewing Internet for messages and dealing with them.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.(traininfg will be given) Filing prescriptions alphabetically. Printing blood forms. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.


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