Pcn Receptionist for Out of Hours Service
6 months ago
Job summary To work alongside the clinical team in assisting with the running of the Enhanced Access services. Duties and Responsibilities as a Receptionist Mark patients in as they arrive for their appointment. Deal with requests to book clinical appointments for services within the GP practices. Complete EMIS tasks Deal with patient enquiries, cancellation requests efficiently and swiftly ensuring patient satisfaction.
- The post holder is required to follow MDC PCN policies and procedures which are regularly updated including: Confidentiality / Data Protection / Freedom of Information Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.
Safeguarding children and vulnerable adults Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. Smoking Policy It is the PCN policy to promote health. Smoking, therefore, is actively discouraged. It is illegal within Trust buildings and vehicles.
Person Specification Skills Essential Good computer literacy skills including knowledge of Word, Excel and Outlook. Excellent communication skills, both verbal and written. Excellent grammar, spelling and punctuation. Good interpersonal skills.
Good organisational skills. Desirable Previous experience of using EMIS/AccuRx. Abilities Essential Ability to communicate effectively with professionals at all levels. Ability to work on own initiative, without supervision and to prioritise own workload.
Ability to work under pressure in potentially stressful situations. Ability to work as a team. Ability to learn new systems. Qualifications Essential Educated to GCSE level grade C/4 or above in Maths and English.
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