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Customer Service Advisor

4 months ago

Stirling, United Kingdom Peace Recruitment Full time

Peace Recruitment is working with one of the busiest volume house builders in Scotland and due to an increased workload, are looking to recruit for a Customer Service Advisor to be based out of head office in central Scotland.

**Role includes**;
- Take ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Provide administrative support to the Customer Service Department.
- Check invoices and forward for payment.
- Prepare, collate and provide defect reports.
- Any other duties as reasonably requested.

**Experience, Qualifications and Skills;**
- Experience of working in a demanding and fast paced customer service environment.
- Ability to work independently, prioritise work and take initiative.
- Flexible and adaptable to changing requirements.
- Excellent communication skills, both written

Previous experience working with a national housebuilder is preferred.

If interested please follow link to apply.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 4 years (required)

Work Location: In person

Reference ID: 45975
Expected start date: 01/05/2024