Customer Services Advisor

3 months ago

Stirling, United Kingdom NFU Agency Full time

**The Role**:
**Customer Services Advisor**

**Salary dependant on experience & suitability.**
**Full time**
**Permanent Contract**
**Location: Stirling**
**5 days a week, 8.30am till 5pm with 1 hour for lunch. (37.5 hours a week)**

**Introduction to NFU Mutual**:
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**:
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

This exciting position is based in the Stirling Office, which has ample car parking and is conveniently located not far off the motorway.

**About the role**:
1. Handling general customer enquiries, policy alterations and renewals by phone.
2. Selling new NFU Mutual insurance policies; with a focus on home and car insurance.
3. Introducing NFU Mutual Financial Services products to new and existing customers.

**About you**:
Whether you are a school leaver looking to start your next chapter, or just looking for a new challenge, we’d love to hear from you. While previous experience within the insurance or financial industry is a benefit, it’s not essential as you will receive full training. We would anticipate training including gaining your insurance product licences to take 12 months to become fully competent in the role.

**Our commitment to you**:
1. People who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
2. A proficient IT user with good interpersonal skills and communication skills.
3. A positive ‘can do’ attitude to problem solving and solution finding and like working in a customer support and sales environment. You will enjoy meeting compliance requirements and having a meticulous eye for detail is essential.
4. Minimum of Grade 3 in Standard Grade Maths and English (or equivalent i.e. GSCE grade C).

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

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