Pensions Officer

4 weeks ago


Northampton, United Kingdom Solos Consultants Ltd Full time

**Description**:
Our Local Authority Client is looking for a Pensions Officer to join their team.

The main aspect of the role will be to administer a pensions caseload to a high standard of accuracy, attention to detail and with the appropriate standards of customer care along with the correct regulation interpretation.

**Principal Accountabilities**
- Administer a portfolio of pensions casework, incorporating a variety of casework types, to high standards of accuracy and attention to detail.
- Ensure incoming casework is correctly logged onto workflow system and allocated according to team priorities, ensuring good customer care, is maintained.
- Check information from a variety of sources, e.g. employers, HR & Payroll, HMRC and update records, ensuring the data is accurate.
- Provide advice and information to employers, scheme members, pensioners and dependents regarding pension processes.
- To contribute to the Office Management procedures, such as maintenance of integrated letters, office supplies, task management, internal training and interfaces.
- Ensuring all issues are appropriately addressed in each case so that appropriate judgments on what needs to happen can be made within prescribed timescales.
- To provide support, where appropriate to the Pension Officers, in the execution of their respective duties.


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