Telephone Operator

3 weeks ago

Manchester, United Kingdom Flat Fee Recruiter Full time

M2 Manchester

Base salary of £22,500 + commission earning potential

**Antony Hodari Solicitors**

Permanent

17 hours ago

Antony Hodari Solicitors has an opportunity for a **Telephone Operator **that is too good to miss When you join us, you’ll be part of a workforce that truly values each and every member of the team.

**Telephone Operator**
**Manchester, M2 2EE**

**Full time 37.5 hours per week**

**Shift patterns: Monday to Friday (between 8am and 8pm) and Saturday (9am to 5pm)**

**Salary £22,500 with opportunity to earn commission payments**

**OTE Commission**

**Please Note: Applicants must be authorised to work in the UK**

Antony Hodari Solicitors has been delivering an industry leading service to clients throughout the UK for nearly 40 years. Specialising in housing litigation, we fight for tenants living in sub-standard accommodation to bring landlords to account. Client care is at the heart of everything we do, evidenced by our rating of 4.8 on Trustpilot and Reviews.io.

**What’s on offer at Antony Hodari Solicitors?**
- This is a fabulous opportunity to join a respected law firm and be a key player in a well-established and growing team.
- As our new Telephone Operator, you can also expect to receive the following:

- Salary £22,500
- Opportunity to earn additional monthly commission payment.
- Annual salary review
- 25 days plus bank holidays
- Day off on your birthday
- Pension scheme with 6% employer contribution
- Training, development, and support
- Company sick pay
- City Centre location
- Casual dress
- Cycle to work scheme

**The role**:

- The successful applicant will support the Part 8 Enforcement Team by contacting clients via telephone to follow up on housing disrepair claims. Warm leads will be contacted using a dialler, requiring an excellent telephone manner.
- The role involves discussing progress with clients, confirming completion of works or compensation, and documenting details in our case management system. If issues remain unresolved, a new case is created for the Part 8 Enforcement Team. This position is vital for ensuring compliance with legal agreements with landlords.
- We recognise that our people are our most valuable asset, and we have a track record of developing staff of the future.
- Key tasks (not an exhaustive list):_
- Contacting existing clients by phone to obtain instructions on the position with regards to any outstanding repairs to the property
- Review the agreed schedule of works with the Client to confirm what has been completed / remains outstanding
- Liaise with Breach Manager / other departments
- Ring existing clients on a dialler (warm leads only)
- Good telephone manner with an ability to explain next steps to clients
- An ability to empathise with clients and be able to manage expectations
- If any works outstanding set up new claim on our case management system (full training will be provided)

**The successful applicant**:

- To excel in this role, you will be able to meet the following criteria:

- Strong written and verbal communication skills, including a pleasant telephone manner
- Building rapport, active listening, and effectively steering conversations are key to the role
- Confidence on the phone is crucial to provide empathetic and persuasive client assistance
- Organisational skills and attention to detail are vital for managing tasks effectively
- Proficiency in MS Office is required
- Ability to work independently while maintaining close collaboration with a team
- Eagerness to learn is crucial, as training will be provided for the role
- Experience:_
- Experience in meeting targets and driving commission is a necessary requirement
- Experience in a target-based telephone contact role would be ideal; it may also suit an applicant with general telephone customer service role experience
- Experience using a telephone dialler is advantageous
- Case Management System experience would be helpful _but is not _essential, as training will be provided
- If the above sounds like you, we would love to know even more about you - don’t hesitate to apply

**You must be authorised to work in the UK. No agencies please.**
- Other suitable skills and experience include Telesales, Customer Service Agent, Customer Service Advisor, Client Care, Customer Support, Administrator, Client Coordinator, Customer Service Coordinator, Call Centre, Telephone Operator, Phone Operator, Telemarketer, Telesales Executive, Customer Assistant, Telephone Agent, Telephone Claims Agent, Telephone Claims Representative, Call Centre Agent, Breach Claims Agent.

  • Telephone Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester! As a counsellor, you will play a crucial role in providing confidential counselling services to...

  • Telephone Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester! As a counsellor, you will play a crucial role in providing confidential counselling services to...

  • Telephone Counsellor

    2 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester! As a counsellor, you will play a crucial role in providing confidential counselling services to...

  • Telephone Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester!As a counsellor, you will play a crucial role in providing confidential counselling services to employees...

  • Telephone Counsellor

    4 days ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you a BACP registered member?Have you completed 150 hours or more?Have you got a degree in counselling or a level 4 diploma?Have you got 12months counselling experience?Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity...

  • Telephone Helpline Support Worker

    1 week ago

    Manchester, United Kingdom Smart Recruit Online Full time

    **Telephone Helpline Support Worker - Home-Based.** As a helpline support worker, you’ll be helping out Interviewers that are in teh field interviewing members of the public with technical, or pay queries, on the telephone (through your computer). Or responding to Participant queries, out-outs and incentives. The results of our research will support...

  • Telephone Business Development Manager

    3 weeks ago

    Manchester, United Kingdom Rayner Personnel Full time

    Our client is on a mission to deliver a turn-key, property management furnishing solution, through a blend of design, volume installation and replenishment. Identify new business opportunities and arrange meetings to discuss products and services, with residential property professionals, across the UK. Contribute ideas for the development of marketing...

  • Telephone Business Development Manager

    1 month ago

    Manchester, United Kingdom Rayner Personnel Full time

    Our client is on a mission to deliver a turn-key, property management furnishing solution, through a blend of design, volume installation and replenishment. Identify new business opportunities and arrange meetings to discuss products and services, with residential property professionals, across the UK. Contribute ideas for the development of marketing...

  • Telephone Counsellor

    2 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester! As a counsellor, you will play a crucial role in providing confidential counselling services to...

  • Telephone Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester! As a counsellor, you will play a crucial role in providing confidential counselling services to...

  • Eap Telephone Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee...

  • Eap Telephone Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee...

  • Eap Telephone Counsellor

    2 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee...

  • Eap Telephone Counsellor

    1 week ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee...

  • Crane Operator

    1 month ago

    Manchester, United Kingdom Gulmanda Site Services LTD Full time

    Crane operator required in Manchester. Previous experience and checkable references essential. You must be able to provide the name and telephone number of two previous site managers for referencing purposes. Must have valid CPCS ticket. Send your Cv and we will contact you. **Salary**: £20.00 per hour Schedule: - Monday to Friday Work Location: In...

  • Hoist Operator

    2 months ago

    Manchester, United Kingdom Linsco Recruitment Full time

    Linsco Recruitment require Hoist operative in Manchester for an immediate start. Requirements for the position are: - A valid CSCS Card - Previous experience on site - Full PPE and tools - References upon request from previous employers. If interested in the position please contact the Linsco Recruitment office on telephone number 0115 910 6666 ask for...

  • Operations

    2 months ago

    Manchester, United Kingdom DSV Full time

    Job Req Number: 68710 Time Type: Full Time **DUTIES AND RESPONSIBILITIES** To provide high service level within the agreed service schedule and to meet the customers’ requirements. Communicate with drivers and hauliers to ensure issues are resolved promptly Ensure that the company operates within all agreed operational procedures, and within statutory...

  • Photocopying Operator

    2 weeks ago

    Manchester, United Kingdom Kings Recruitment Consultants Full time

    **Title: Photocopying Operator** **Location: Manchester** **Hours: Days** **Salary: Up to £21,000** **Job Ref: 936** Our client in **Manchester** requires a **Photocopying Operator** to provide a high level of customer service in all reprographics activities, demonstrating professionalism at all times. - Operation of high volume black & white and...

  • Photocopying Operator

    3 weeks ago

    Manchester, United Kingdom Kings Recruitment Consultants Full time

    **Title: Photocopying Operator** **Location: Manchester** **Hours: Days** **Salary: Up to £21,000** **Job Ref: 936** Our client in **Manchester** requires a **Photocopying Operator** to provide a high level of customer service in all reprographics activities, demonstrating professionalism at all times. - Operation of high volume black & white and...

  • Photocopying Operator

    1 week ago

    Manchester, United Kingdom Kings Recruitment Consultants Full time

    Our client in Manchester requires a Photocopying Operator to provide a high level of customer service in all reprographics activities, demonstrating professionalism at all times. - Operation of high volume black & white and colour copiers - Print Finishing such a guillotine, laminating, drill and all binding equipment - Ensuring all documents are quality...