Customer Service Administrator

4 weeks ago


Alton, United Kingdom HighPoint Full time

A fantastic opportunity to work with company we have recruited for, for nearly 20 years. They are a welcoming, supportive and friendly team that operate from modern offices on the edge of Alton. The company has approximately 30 employees and is growing rapidly.

The position is ideal if you have strong customer service skills and want to join a growing team. If you have experience supporting sales teams, creating quotes and seeing the process through from quote to shipping, this could be the ideal role for you

**Benefits and Package**:

- Monday to Friday (08:00 - 16:00)
- 30 Minute Lunch Break
- 25 Days Annual Leave
- Free Parking
- Auto Enrolment Pension
- Friendly and Supportive Team
- Modern Offices

**Main Customer Service Administrator Responsibilities**:

- Dealing with incoming sales enquiries and prepare quotes
- Liaise with customers and regarding queries on quotes and then process sales orders
- Prepare invoices
- Deal with any shipping related queries and administration.
- Identify and assess customers’ needs to achieve strong customer relations
- Build sustainable relationships and trust with customer accounts
- Take ownership of Customer issues and ensure that they are followed through to the customer’s satisfaction.
- Utilise parts databases (training provided)

**The Ideal Customer Service Administrator Will Have**:

- Experience of processing sales orders or quotations (essential)
- Good organisational and time management skills
- Be able to work effectively in a team whilst meeting deadlines and prioritising own workload
- A confident outgoing personality and must enjoy working in a small friendly team
- Be flexible and have an adaptable approach to work with an ambition to develop and progress in the role
- Have good written and verbal communication skills
- Aviation or technical background advantageous but not essential.
- Competent user of MS Word & Excel. Training will be provided on the in-house system.



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