Luxury Travel

4 weeks ago

Chester, United Kingdom CLT Recruitment LTD Full time

**Chester Based offices**

**Full time permanent position**

**Are you a highly motivated and passionate Luxury Travel Sales Supervisor?**

**Our client** has been a leader within the luxury travel market for more than 30 years. Due to our continued growth, we have a unique opportunity for an experienced Luxury Travel Sales Supervisor to join our clients team based at our head office in Chester.

As a Luxury Travel Sales Supervisor, you will use your expertise and travel knowledge to lead a team of experienced Luxury Travel Consultants to the peak of their potential.

**No two days are the same within this role which includes**:

- Lead by example and drive a professional selling culture within the sales team
- Support the team on a day-to-day basis to maximise sales opportunities and achieve the revenue, margin, KPI and SMA targets
- Assist the Sales Manager in the monitoring and management of punctuality, annual leave and sickness absence
- Provide regular updates to both the team and Sales Manager ensuring all communication, both written and verbal, is professional, accurate and conducted in a timely manner
- Drive customer service focus to ensure customer expectations are managed and met
- Ensure daily workload is distributed effectively and fairly to ensure that all customer enquiries are responding to in a timely manner
- Assist with pricing and product queries, building a strong relationship with geographical team
- Develop and maintain strong relationships, and ensure the highest level of customer service is offered, to internal and external customers
- Assist in training of new recruits ensuring that new starters are integrated effectively into the team
- Identify and communicate to the Sales Manager any opportunity for process changes to help improve productivity and efficiency
- Ensure competitor and supplier activity awareness bringing to the attention of the Sales Manager any opportunity to maximise competitive advantage
- Assisting with ‘Crisis Management’ where required, displaying flexibility at all times - including 1 week in 4 on emergency phone rota
- Deputise in the absence of the Sales Manager to ensure the sales function continues to operate to optimum efficiency and performance levels

**In return, we offer a highly attractive package and the opportunity to join the business during a significant period of growth.**

So, if you are a high performer who is looking for their next challenge, please get in touch as we would love to hear from you

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