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Admin and Customer Service
4 months ago
Job Overview:
We are currently seeking an Admin/ Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires strong organisational skills and attention to detail.
**Duties**:
- Handle and resolve customer complaints in a professional manner
- Maintain customer records by updating account information
- Assist with billing and invoicing queries
- Provide product/service information to customers
- Perform data entry tasks accurately and efficiently
- Use Google Suite, Sage and microsoft office for various administrative tasks
- Assist with Purchasing
**Skills**:
- Proficient in office procedures and customer service best practices
- Strong data entry skills with the ability to type accurately
- Familiarity with Google Suite microsoft office and sage 50 would be useful
- Excellent phone etiquette and communication skills
- Clerical skills for maintaining records and documentation
- Organisational abilities to manage multiple tasks effectively
If you are a detail-oriented individual with excellent communication skills and enjoy interacting with customers, we would love to hear from you. Join our team as a Customer Service Representative and contribute to delivering outstanding service to our valued customers.
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Customer service/ Admin