Quality Control Investigations Team Lead

2 months ago

Edinburgh, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
As part of the FinCrime Operations function, the Financial Crime Operations Investigations (FCOI) QC team is primarily responsible for performing end to end quality reviews of Financial Crime Investigations, to ensure compliance with firmwide and local regulatory standards for Suspicious Activity Reporting (SAR).

Reporting to the QC Divisional Lead, the FCOI QC Team Lead will support the build-out of the FCOI function and manage the day-to-day operations of the quality review processes. They will oversee a team of QC Associates responsible for the timely review of the SAR reporting process and partner with the QC Associates to remediate any findings. They will work with key stakeholders in Compliance, engaging with the wider FinCrime function and Global Financial Crime Compliance to ensure policy adherence.

**Responsibilities**:

- Manage QC pipeline of incoming cases, ensuring prioritization and timely execution.
- Direct oversight of the FCOI Quality Control process, ensuring all cases are reviewed, calibration with QC team and remediation complete.
- Maintain a globally agreed quality pass rate for records sampled by the Quality Assurance Team (QA), engage with QA to review, disposition and remediate any findings.
- Assist with change management for integration of FCOI policy, procedures and training material updates for the FCOI division.
- Collaborate with management for new starter training plans and ongoing knowledge sharing to the FCOI division, driven by root cause error analysis and promoting best practice
- Provide direct supervision and guidance that can be adaptable to both new hires and experienced QC Associates as needs are identified.
- Manage performance of QC Associates, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends.
- Partner with Senior Management to ensure metrics are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress.
- Provide responses on areas identified by Audit and Regulator reviews in line with requirements stipulated by the Controls Team.
- Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm.
- Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives.

**Required qualifications, capabilities, and skills**:

- Experience in any of the following areas or similar: AML / Financial Crime / Compliance / Audit / Regulation / Risk & Controls.
- Experience in pipeline management with ability to prioritize work, create plans, and manage book of work to meet deadlines.
- Excellent analytical and research skills, detail oriented.
- Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties.
- Strong time management skills, self-directing and capable of dealing with high pressure, time sensitive tasks.
- Quality-focused work ethic with a strong controls mind-set.
- Able to demonstrate flexibility and operate in a changeable environment.
- Proactive and accountable.
- Successful relationship builder.

**Preferred qualifications, capabilities, and skills**:

- Knowledge of Retail Products / Client Types.
- Previous experience supporting a financial crime / fraud investigations team, either through Subject Matter expertise or Workflow Management.
- Leadership experience including performance management and coaching.
- Strong verbal and written communication skills with ability to influence others.
- Financial crime qualification or certification.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part o

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