Patient Services Clerk
7 months ago
Patient Services Clerk - Admin Services - CCC-W Wirral
22.5 Hours per week
The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.
To provide a professional, friendly and effective processing of paper records into electronic formats within our in-house scanning bureau team using the computer based scanning system software and electronic patient record system.
The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk
As a Patient Services Clerk within the Admin Services Team you will play a key role in ensuring clinicians have the relevant information available to them when patients attend our hospitals for consultations.
Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure.
A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.
You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling telephone and face to face enquiries.
We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team.
The Clatterbridge Cancer Centre NHS Foundation Trust provides highly-specialist cancer care for a population of 2.4 million people across Cheshire & Merseyside, North Wales, the Isle of Man and parts of Lancashire.
In June 2020, we opened Clatterbridge Cancer Centre - Liverpool, our spectacular new cancer hospital in the heart of Liverpool’s Knowledge Quarter, providing state-of-the-art facilities as part of a £162m investment. Alongside our flagship hospital in Liverpool, we also have two other main cancer centres:
Clatterbridge Cancer Centre - Wirral, providing outpatient cancer treatment and supportive care on the Clatterbridge Health Campus in Bebington, Wirral
Clatterbridge Cancer Centre - Aintree, our radiotherapy treatment centre on the Aintree University Hospital site
Together, working across three sites and operating specialist chemotherapy clinics in four of Merseyside's district hospitals, we deliver a comprehensive range of inpatient care, advanced radiotherapy, chemotherapy and other systemic anti-cancer therapies including gene therapies and immunotherapies.
We also deliver a pioneering Treatment at Home and Work service, are the only facility in the UK providing low-energy proton beam therapy to treat rare eye cancers, and host the region's Teenage and Young Adult Unit.
Working with leading experts from the University of Liverpool, we strive to stay at the forefront of novel treatments and techniques to deliver more effective and personalised treatments.
The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the postholder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.
To provide a professional, friendly and effective reception service to welcome and direct patients, relatives and visitors. Liaise with volunteer staff to ensure that visitors are escorted and supported.
Arrange the booking of appointments using multiple systems. Appointment bookings will normally be as a result of patient or hospital change request and will normally be stand alone and of a non-complex nature.
Prepare the patient’s electronic or paper case note in advance of appointments and following the patient’s attendance, in accordance with agreed standards, using scanning equipment where necessary.
Manage all relevant enquiries from patients, relatives, GP’s etc., ensuring that any issues are escalated or forwarded where necessary, following agreed instruction but using initiative where indicated. Arranging distribution of correspondence as necessary so as to maximise the care of patients who attend the Trust’s clinics.
Deal with any difficulties relating to the clinics, escalating if required, making suggestions for improvement.
Provide a comprehensive clerical support service within their area such as to Medical Secretaries, clinical / nursing staff and Assistant Service Managers.
Ensure that all activity and data is recorded accurately and promptly into the EPR, raising any issues with the Assistant Service Manager.
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