Administrator
2 weeks ago
Central Employment are working with a successful, busy client within outdoor equipment & clothing, due to growth they are currently looking to recruit an Administrator to join their company.
**Purpose of the Administrator**:
The purpose of the Administrator is to manage both routine daily packing and dispatch of orders received, together with associated online customer service.
**Key Responsibilities**:
- Supervision of daily staff and organisation of breaks
- Filling in the rota for customer service, dispatch and returns team
- Organising staff holidays or sick cover
- Dealing with purchase errors
- Processing orders for all couriers (DPD, UPS and Royal Mail)
- Oversee and carry out customer service on all platforms
- Main contact for escalated complaints
- Liaise with couriers regarding parcel investigations
- Organisation for courier collections/packing errors
- Oversee and process where necessary returns and warranty claims
- Respond to reviews, particularly negative feedback to resolve issues for customers
- Publishing online product reviews
- Sourcing packaging supplies and negotiating price points with PCPP (or other suppliers)
- Resolving PayPal claims, chargebacks and A-Z claims in Amazon
- Resolve Accounts department queries regarding orders/payments
- Liaising with the Account Managers regarding any system updates, service charges or changes
- Reporting errors with the website to the relevant staff
- Communicating with VS support regarding technical difficulties in relation to orders/customer payments
- Ensuring any brand restrictions are held in place in regard to the shipment of products
**Essential Experience**:
- Experience within Sales Order Processing
- Experience in Customer Service
- Can-do attitude
This role is fully office based Monday-Friday due to the nature of the business and the communication with the different
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