Customer Service Advisor

2 weeks ago

Halifax, United Kingdom Calderdale Council Full time

Application closing date
20/08/2023
- Location
Halifax
- Salary
Scale 4/5 SCP 7 to 17, £22,369 - £26,845 per annum.
- Package
1 x 12 month Full Time Fixed Term Customer Service Advisor (Early Assistance and Support Team) Monday to Friday 9am - 5pm.
- Job category/type
Council
- Job description**Post ref: CC634**

Please note: Priority applicants will be seen in the first instance.

Join Our Dynamic Team and Make a Difference Customer-Focused Role in Early Advice and Support Team.

Are you ready to embark on a rewarding journey that empowers individuals and transforms lives? We're on the lookout for an exceptional and enthusiastic individual to become an integral part of our esteemed Council's Early Advice and Support Team (EAST). If you thrive on delivering outstanding customer experiences and are passionate about making a positive impact, this opportunity is tailor-made for you

**Why Choose Us**:
Meaningful Work: As a key player in the EAST team, you'll be at the forefront of assisting our valued customers. Your ability to provide empathetic support and identify their needs will directly contribute to their well-being and success.

Diverse Challenges: Join a vibrant team that thrives on variety With a caseload-driven environment, you'll have the chance to multitask and work autonomously, honing your organisational skills and enhancing your problem-solving prowess.

Collaborative Atmosphere: We're all about teamwork Our dedication to multi-agency collaboration means you'll have the chance to engage with various stakeholders, broadening your communication skills and expanding your professional network.

Growth Opportunities: Don't worry if you're new to the role - we provide comprehensive training that equips you with in-depth knowledge of our services.

**What You'll Be Doing**:
First Point of Contact: You'll be the friendly face and voice that our customers connect with. Your proactive approach will ensure that their needs are swiftly assessed, and the best solutions are identified.

Customer-Centric Support: Your passion for great customer service will shine as you provide top-notch assistance through various channels. Your commitment to their well-being will leave a lasting impression.

Continuous Learning: Our training programs will empower you with a deep understanding of our services and systems.

Empathetic Connection: Your genuine interest in our customers' stories and needs will set you apart. The ability to prioritise difficult conversations and identify vulnerable customers will be your greatest asset.

**Qualities We're Seeking**:
Effective Communicator: Your diverse communication styles create a personal touch that resonates with customers.

Quick Problem Solver: Identifying customers' needs is your forte - you're the solution seeker they can rely on.

Tech-Savvy: Your competence with Microsoft Office and knack for adapting to new systems will shine through.

Passionate Empath: You're not just here for a job; you're here to make a positive difference in the lives of our customers.

Multitasking Marvel: Juggling tasks is second nature to you. Your organisational skills are unparalleled.

**Rewards We Offer**:
Flexible Work Arrangements: We value work-life balance and offer flexible options to suit your needs.

Comprehensive Benefits: Our attractive rewards package includes exceptional terms of employment, along with access to a wide range of retail discounts and lifestyle savings.

Convenient Induction: Your journey begins at our welcoming Halifax Town Centre Office, where you'll receive personalised onboarding.

**How to Join Our Team**:
**Closing Date: 20th August 2023.**

Interview Date: Tuesday 29th August 2023.

We may utilise digital interview methods.

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce, and we are committed to providing an environment that is inclusive.

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.

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