Customer Service and Reporting Officer

3 weeks ago


Halifax, United Kingdom Calderdale Council Full time

Application closing date
24/08/2023
- Location
Halifax
- Salary
Scale 4, SCP 7 - 11, £22,369 - £24,054 per annum
- Package
37 hours per week, fixed term to 31 May 2025
- Job category/type
Council
- Job description**Post Ref**: CC722- Please note: Priority applicants will be seen in the first instance.- The Healthy Homes Service supports low-income homeowners and private rented tenants make their homes warmer, healthier, and cheaper to heat, providing energy efficiency improvements, essential repairs and affordable financial assistance.- A new Customer Service and Reporting Officer is required to join the service to help us to deliver work that supports the Council’s key objectives of reducing inequalities, tackling the climate emergency, and making strong and thriving towns and places.- The successful applicant will be working mainly on the Home Upgrade Grant Phase 2 (HUG2) project which will provide insulation, ventilation and clean heating improvements to low-income households that don’t use gas to heat their homes. They will deal with all customer enquiries and referrals from frontline other council services and partner organisations, providing support to residents, collaborating closely with other team members and contractors to ensure work is carried out in a timely and efficient manner. They will also collect, collate, and monitor contractor performance data, working closely with the Housing Project Manager to manage the HUG2 scheme through to successful completion. For an informal discussion about the role, please contact:
- Richard Armitage, Sustainable Housing and Environment Manager on 07766 465475, or
Chris Green, Deputy Principal Manager, Healthy Homes Service on 07920 086913**Closing Date: Thursday 24 August 2023**
- Interview Date: Tuesday 12 September 2023- We may utilise digital interview methods.- We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.



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