Permanent - Health and Wellbeing Coach - London

3 weeks ago


Harrow, United Kingdom Maxxima Full time

Maxxima’s permanent team are recruiting for a experienced Health and Wellbeing Coach to support an innovative, collaborative and dynamic Primary Care Network, serving a population of over 80K patients, at one of the largest in North West London.
You will work operationally with the Senior PCN Development Manager, Digital and Transformation Lead and Social Prescribing Link Worker to drive forward key patient initiatives across our 7 practices within our local neighborhood team.
You must be able to work independently with mínimal guidance and use your initiative to deal with a wide variety of queries and requests from the PCN leadership team, using enhanced engagement skills to build strong relationships with key contacts including community organisations, neighbourhood leads, health development coordinators and locality leads to ensure you are working with and as a vital part of an evolving wider view of health and social care in a community setting.

**Location**:London
**Employment Type**:Permanent
**Hours**:Full time
**Salary**:£33,557

**Responsibilities**:
Improving peoples knowledge, confidence and skills-levels of patient activation;
Empowering people to improve their health outcomes and sense of wellbeing;
Preventing unnecessary reliance on clinical service;
Providing interventions such as self-management education and peer support;
Supporting people to establish and attain goals set by the person based on what is important to them in Training/Development;
Working with the social prescribing service to support the triaging of referrals that connect people to the right intervention/ community-based activities which support their health and wellbeing;
To work as part of a multidisciplinary multi agency team to promote Health Coaching and to be ambassadors for Personalised Care and Supported Self-Management, modelling the coaching approach in their work;
To support local health, social care and voluntary sector professionals to make appropriate referrals to the service;
To promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access;
To attend and contribute to team meetings and events as required by the service;
To support the system they work within to develop pathways that are relevant to the needs of people who receive health coaching;
Provide support to local community groups and work with other health, social care and voluntary sector providers to support the patients health and wellbeing holistically;
Ensure that all PCN staff are made aware of health coaching and social prescribing services and support colleagues to improve their skills and understanding of personalised care, behavioural approaches, and ensuring consistency in the follow up of peoples goals where an MDT is involved;
Raise awareness within the PCN of shared decision-making conversations;
Work with people with lower activation to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing;
Explore and support access to a personal health budget, where appropriate, for their care and support;
Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from health coaching;
To work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role;
To collate service user experience and impact of health coaching as part of the delivery of personalised care;
To participate and collect data that measures the impact of health coaching as an intervention that supports embedding personalised care into local health systems e.g. collect data entry relating to the health coaching activity in GP, LA and hospital clinical systems or other systems, as required.

**What will you need to succeed in this role?**
Active and empathic listening;
Effective questioning;
Building trust and rapport;
Providing supportive challenge;
Shared agenda setting;
Collaborative goal setting;
Shared follow up planning;
Using simple health literate communication techniques;
Structuring conversations using a coaching approach;
Knowledge and recognition of the core concepts and principles of personalised care, shared decision making, patient activation, health behaviour change, self-efficacy, motivation and assets-based approaches;
Developed skills to further develop their health coaching through ongoing practice, reflection and planning as reflective practitioners;
Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving;
Creating and maintaining a safe and positive relationship Setting and maintaining appropriate boundaries;
Structuring programme and sessional goals;
Managing and making effective use of time;
Managing resistance to change and ambivalence;
Being responsive and sensitive to the needs and beliefs of the client;
Appro


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