Logistics Coordinator
3 weeks ago
Logistics Coordinator (Returns)
Great opportunity for enthusiastic, dynamic, and experienced Logistics Coordinator to join well established organisation delivering IT channel services globally.
This is a critical role within the business ensuring the return of parts from customer sites and company locations in the UK and overseas. Great communication, and strong organisational skills, an ability to multitask, and manage a consistent workload within SLA and KPI driven targets a must.
As Logistics Coordinator (Returns) you will be part of the Logistics Team who coordinate the collection of parts from customer sites and provide service reports.
Duties include:
- Working with couriers to manage and schedule customer site collections.
- Confirming / booking orders with customers and tracking if required / updating reports.
- Updating internal CRM systems.
- Liaising internally with warehousing and partner FSLs to enable UK and European collections.
- Maintaining control of the daily volumes and resolving where possible to maintain the reverse logistics flow / impact COGS.
- Producing outstanding returns reports.
- Ensuring all reporting is accurate and all financial SLAs and KPIs are met.
- Internal stakeholder communication regarding outstanding parts of significant value / quantity driving down unreturned stock.
- Updating internal systems.
- Responding to internal and external queries to ensure the best customer experience is delivered.
The success Logistics Coordinator (Returns) must possess strong IT skills including Excel, strong organisation and communication skills, a methodical approach and proven admin experience working in a similar role.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Nottingham, Nottinghamshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Logistics: 1 year (preferred)
- Customer service / admin: 1 year (preferred)
- IT and Excel: 1 year (preferred)
Work Location: One location
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