Workflow Medical Assistant Team

2 weeks ago

Totnes, United Kingdom Leatside Surgery Full time

**Job Overview**

This is an exciting opportunity to increase our Workflow Medical Assistant team to five full time equivalent General Practice Assistants (GPAs) working together across the South Dartmoor and Totnes Primary Care Network (PCN).

The GPA role is seen as a critical and evolving post to support safe, efficient, and effective patient care.

**Who are the South Dartmoor and Totnes Primary Care Network?**

A new GP contractwas published in early 2019 as part of the NHS Long Term Plan. A key element of the contract was the development of Primary Care Networks (PCNs) which bring GP practices together with other local services - such as community, mental health, social care, and the voluntary sector to look after local populations. PCNs help to join up services at a local level, focusing on the specific needs of these local populations, with patients still accessing routine GP appointments as they do now.

South Dartmoor & Totnes PCN is the collaboration between five GP Surgeries in South Devon:

- Leatside and Catherine House Surgeries in Totnes.
- South Brent Health Centre.
- Buckfastleigh Medical Centre and
- Ashburton Surgery.

The PCN surgeries look after people in their towns as well as leafy rural Devon in the South Hams and on Dartmoor. Three of our Surgeries are next to the A38 Devon Expressway making our Network readily accessible from further afield.

**Job title**

General Practice Assistant (GPA) - PCN Workflow Team

**Hours**

Multiple part time/ full time positions available (recruiting for 3 FTE)

**Contract**

**Pay scale**

NHS Agenda for change band 3

**Line Manager**

Practice manager and/ or GP lead

**Job Summary**

A GPA will support general practice clinical teams across the PCN by performing the routine administration tasks and supporting clinical teams to liaise with outside agencies to enable them to continue with consultations.

**Responsibilities**:

- Processing and filing all correspondence received in practices and prioritising for GPs in terms of actions, safety netting against potential delays due to workflow demand.
- Signposting correspondence to members of the practice multi-disciplinary teams (MDT) as appropriate, such as clinical pharmacist etc.
- Identifying and extracting all relevant information and actions from clinical correspondence received.
- Data entry of relevant information from incoming correspondence, medical coding and filing on to patient medical records (e.g., diagnosis, investigations, results, history, medication etc.).
- Facilitating actions outlined in correspondence received, e.g., scheduling appointments, referrals, tests and follow up appointments of patients in a timely manner.
- Support the practices in identifying appropriate patient cohorts for targeted intervention.
- Work with practices to support delivery of any national and local targets with regard to the GP contract e.g., Network Contract Direct Enhanced Service (DES).

**Person Specification**

**Experience**

**Essential**
- Excellent written and communication skills
- Advanced keyboard skills with proven speed and accuracy

**Desirable**
- NHS experience
- Awareness of Data Protection legislation and appreciation of the need for discretion and confidentiality in the workplace
- Excellent organisational skills with the ability to manage the time of self, prioritising tasks to meet challenging deadlines
- Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary

**Qualifications**

**Essential**
- N/A

**Desirable**
- NVQ Level 3 qualification or equivalent including good standard of English and Maths
- Demonstrable experience in an office administrator Role in the past

**Disclosure and Barring Service Check**

**Employer details**

**Employer name**

South Dartmoor and Totnes Primary Care Network

**Address**

Leatside Surgery

Bababge Road

Totnes

Devon

TQ9 5JA

**Interviews will be held at Leatside Surgery, Totnes on Tuesday 23rd May 2023.**

**Job Types**: Full-time, Part-time
Part-time hours: 37.5 per week

**Salary**: From £11.11 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Totnes: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 14/05/2023
Reference ID: A2436-23-0000

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