Reception Health Navigator and Administrator

3 weeks ago


Totnes, United Kingdom Leatside Surgery Full time

**JOB DETAILS Job title**: Reception Health Navigator Responsible to: Reception Team Leader/ Operations Manager JOB PURPOSE To deliver a high-quality reception and administration services to the patients of the practice and to support Doctors, Nurses and other clinicians working in the practice through diligent completion of reception duties and through all of this to ensure that patients enjoy excellent standards of service during their visits to the surgery. DIMENSIONS To deliver a comprehensive service in a General Practice setting with approximately 15,000 patients. The post holder is responsible for the delivery of clerical support services to: GP partners. Registrars.

Advanced Nurse Practitioners. Medical Students Practice Nurses. Health Care Assistants. Phlebotomist To work as part of a team of ten health navigators who have around 110,000 face to face and 170,000 telephone contacts with patients per annum.

WORKING RELATIONSHIPS AND COMMUNICATIONS The post holder has line management accountability to the Reception Team Leader. The post holder is accountable to patients GPs for the quality of services provided. The post holder must establish effective working relations with the following individuals and organisations to ensure an efficient service for patients: Partners Practice Nurses Community Teams Community and District Hospitals All health and Social Care Teams Private Clients and Tenants Totnes Caring Management Team PPG (patient participation group) KEY RESULT AREAS Reception To greet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests including: Logging arrival and directing patients to the appropriate part of the surgery Making appointments for patients using the Practice computer system Generating repeat prescriptions for doctors to issue Registration of new patients Dealing with queries from patients (eg test results) using the Practice computer system Dealing with workflow eg NHS111, deductions etc. To receive telephone calls from patients and others ensuring (as a team) that incoming calls are answered as soon as possible.

Identify any learning needs. Risk Management To ensure all relevant Practice policies are observed personally and within the administrative team, particularly: Health and safety and fire policy Loan worker, infection control and other policies intended to reduce the possibility of harm to Practice employees, patients, and visitors Reporting on significant events Complaints procedure Risk assessment/incident reporting procedures Major incident plan Service Management To attend mandatory training afternoons and team meetings when required. The details contained in this Job Description are not exhaustive and may change.



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