Customer Service Officer
5 days ago
**£21,373 plus bonus.**
**37.5 per week, Monday to Friday, flexible working policy around core hours of 08:30-17:30**
Are you looking for a new and exciting Contact Centre opportunity?
We’re looking for dedicated Customer Service Officers to join our client at Northumbria Manufacturing Hub based in North Tyneside.
You will handle all incoming queries relating to the provision of lease cars for public sector organisations.
Main duties
- Develop and maintain relationships with key industry personnel.
- Handle all problems/issues relating to the provision of lease cars - this process involves complex queries and negotiation is often necessary, as is a sensitive approach.
- Deal with a wide variety of queries from employees, leasing companies, dealers, pool car providers/users, insurance brokers and managers/budget holders.
- Provide contentious information in a professional manner.
- Describe and explain technical specifications of different manufacturers and models of car.
- Understand and explain the varying complexities of salary sacrifice and how these relate to the car lease scheme.
- Manage the delivery of vehicles with lease companies/dealers.
- Evaluate quotations for repairs of vehicles.
- Responsible for answering routine customer queries prior to the point of order ensuring the highest possible conversion rates are achieved.
- Handle routine queries from drivers over the sales element of the scheme.
This is a fast-paced but highly rewarding role, with a team orientated approach. You will also receive plenty of support so you’re able to perform this role with confidence.
About you
- Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.
- Knowledge and expertise gained through experience of working within a customer service industry.
- Proficient in the use of Microsoft Office.
- Knowledge or experience of working with databases.
- Ability to retain and recall large amounts of data and information.
- Good communication skills
- The ability to plan and organise ongoing tasks.
- Can analyse and rectify often complex discrepancies/errors between order values/invoices, costs, and user contributions.
- Can meet tight deadlines with a high degree of accuracy
If this sounds like a role you’d be interested in, send across your CV and a member of our team will be in touch
-
Customer Service Advisor
7 days ago
Wallsend, United Kingdom Greenbean Full timeAre you looking for a new and exciting Contact Centre opportunity with flexible working and weekends free? We’re looking for dedicated Customer Service Officers to join our team based in Cobalt Business Park. The salary is £21,373 plus bonus, Monday to Friday, working 37.5 hours per week. Flexible working available! **The role** - Develop and maintain...
-
Customer Service Advisor
3 days ago
Wallsend, United Kingdom Newcastle Building Society Full timeWe have a range of flexible opportunities available working in our contact centre; if you’re local then our hybrid working model may appeal to you (a combination of homeworking and some time spent in our head office at Cobalt Business Park), or fully remote if you’re based further away. We can chat to you about how this role can work for you. Our award...
-
Customer Service Advisor
7 days ago
Wallsend, United Kingdom greenbean RPO Full timeAre you looking for a rewarding Customer Service opportunity? We’re looking for dedicated Customer Service Officers to join our client in North Tyneside. You’ll handle incoming queries from customers relating to the provision of lease cars for public sector organisations. Currently based at Colbalt Business Park, the role will be moving to Northumbria...
-
Customer Service Advisor
7 days ago
Wallsend, United Kingdom MTrec Recruitment and Training Full time**MTrec’s new career opportunity;** Due to the expansion of our client’s operations they are now looking for a Customer Service Advisor to join their team on a permanent basis. You will be based in the office for training then sent to work from home permanently. The company provide a rangeof sales support, customer care and technical support services...
-
Customer Service Advisor
5 days ago
Wallsend, United Kingdom Newcastle Building Society Full time**About the Role** - **We have a range of flexible opportunities available working in our contact centre; if you’re local then our hybrid working model may appeal to you (a combination of homeworking and some time spent in our head office at Cobalt Business Park), or fully remote if you’re based further away. We can chat to you about how this role can...
-
Customer Service Advisor
6 months ago
Wallsend, United Kingdom Newcastle Building Society Full time**About the Role** Our purpose as an organisation is to ‘connect our communities to a better financial future’ and our Customer Service Advisors are crucial in enabling us to achieve this. Our NSSL Customer Service Centre delivers a personalised experience for our customers, both over the phone and via our communications tools. Delivering exceptional...
-
Customer Service Advisor
7 months ago
Wallsend, United Kingdom Newcastle Building Society Full time**About the Role** - **We have a range of full time hybrid opportunities available working in our contact centre; a combination of homeworking and some time spent in our head office at Cobalt Business Park.**_ Our Customer Service Centre processes a large range of customer queries regarding savings accounts. Our Customer Service Advisors deliver first class...
-
Customer Service Advisor
7 months ago
Wallsend, United Kingdom Newcastle Building Society Full time**About the Role** - **We have a range of full time hybrid opportunities available working in our contact centre; a combination of homeworking and some time spent in our head office at Cobalt Business Park.**_ Our Customer Service Centre processes a large range of customer queries regarding savings accounts. Our Customer Service Advisors deliver first class...
-
Customer Service Representative
7 months ago
Wallsend, United Kingdom DXC Technology Full timeCustomer Service Agents Work Location: Cobalt Business Park Hours per week: Full Time Contract type: Permanent At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account. We are looking...
-
Customer Service Liaison
1 month ago
Wallsend, North Tyneside, United Kingdom 10ZIG TECHNOLOGY, INC. Full timeJob Description:A part-time Casual Receptionist is needed for regular, possibly flexible work. Responsibilities include handling cash transactions, answering calls, updating online presence, interacting with clients, and greeting clients upon arrival.Cash HandlingAnswering phonesUpdating social mediaLiaising with clientsWelcome clients upon arrivalWe are...
-
Customer Service Representative
7 months ago
Wallsend, United Kingdom DXC Technology Full time**About the Job** At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers, calling us with enquiries and requests about their loan account. We are looking for colleagues to join our team of **Contact Centre Advisors** putting our customers at the...
-
Customer Service Advisor
1 day ago
Wallsend, United Kingdom Newcastle Building Society Full time**About the Role** - **We have a range of flexible opportunities available working in our contact centre; if you’re local then our hybrid working model may appeal to you (a combination of homeworking and some time spent in our head office at Cobalt Business Park).**_ Our Customer Service Centre processes a large range of customer queries regarding savings...
-
Customer Service Representative
1 week ago
Wallsend, North Tyneside, United Kingdom ASDA Full timeJob Title: Customer Service RepresentativeWe are looking for a Customer Service Representative to join our team at ASDA. As a key member of our customer service team, you will be responsible for providing excellent customer service and ensuring the efficient running of our stores.Company OverviewAt ASDA, we take pride in providing excellent service,...
-
Customer Service Specialist
2 weeks ago
Wallsend, North Tyneside, United Kingdom EE Full timeJob SummaryWe are seeking a highly motivated and results-driven Sales Advisor to join our team. As a Sales Advisor, you will be responsible for selling our range of products and services to customers over the phone, while providing exceptional customer service and support.About UsWe are a leading telecommunications company dedicated to delivering exceptional...
-
Customer Service Representative
3 weeks ago
Wallsend, North Tyneside, United Kingdom CV-Library Full timeRetail Store OpportunityCV-Library is seeking a skilled Customer Service Representative to join our team. This temporary position offers the chance to develop strong customer service skills and gain retail experience.The ideal candidate will have excellent communication skills and be able to work independently. The role involves responding to customer...
-
Customer Service Ambassador
2 days ago
Wallsend, North Tyneside, United Kingdom JCT600 Full timeJob Summary:As a Receptionist Host at JCT600, you will be the first point of contact for customers, providing a warm and welcoming experience. Your role will involve ensuring all visitors receive a professional and courteous welcome, caring for and providing refreshments to customers and visitors, and assisting to maximize their comfort while on site.Key...
-
Customer Service Consultant
2 weeks ago
Wallsend, North Tyneside, United Kingdom EE Full timeJob SummaryWe're seeking a skilled Sales Advisor to join our team in one of our Contact Centre locations. In this role, you'll have the opportunity to deliver exceptional customer service while promoting our products and services. With a competitive salary of £23,000 plus uncapped commission, this is an attractive opportunity for those looking to build a...
-
Customer Service Assistant
7 days ago
Wallsend, United Kingdom Eurest Full time**More about the role**: Could you bring your spark to Eurest? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Serving customers, ensuring they receive an easy and seamless personalised experience Being knowledgeable about the food service and...
-
Customer Service Associate
3 weeks ago
Wallsend, North Tyneside, United Kingdom Asda Stores Ltd Full timeJob SummaryWe are seeking a motivated and customer-focused individual to join our Store Support Team as a Service Colleague. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting the efficient running of our stores.
-
Customer Service Ambassador
14 hours ago
Wallsend, North Tyneside, United Kingdom Elior Uk Full timeCompany Overview:We are a leading contract caterer, dedicated to providing exceptional food and service to our clients. Our commitment to quality and customer satisfaction has earned us numerous awards in the industry.Salary:£11.44 per hourJob Description:In this role, you will be responsible for ensuring the smooth operation of our site based at Cobalt...