Customer Service Advisor

1 day ago

Wallsend, United Kingdom Newcastle Building Society Full time

We have a range of flexible opportunities available working in our contact centre; if you’re local then our hybrid working model may appeal to you (a combination of homeworking and some time spent in our head office at Cobalt Business Park), or fully remote if you’re based further away. We can chat to you about how this role can work for you.

Our award winning Customer Service Centre processes a large range of customer queries regarding savings accounts. Our Customer Service Advisors deliver first class customer care to new and existing customers and truly are at the heart of our operation at Newcastle Strategic Solutions. Our full-time advisors will work 35 hours per week on a rotational shift pattern.

You will handle unscripted calls from our Customers, answering queries and solving problems. You will also work on a variety of interesting administration tasks allocated daily. This means no two days are the same and our Customer Service Advisors are always working on meaningful tasks, which can be both challenging and rewarding.

We don’t believe that excellence can’t be rushed. So that our customers experience the highest level of service possible we do not set our colleagues deadlines to resolve queries. We believe this allows each customer to be treated in a way that fits their needs, not ours.

Our ethos within the Customer Service Centre is putting our customers first and getting things right first time.

We operate on a hybrid model of working, this sees our colleagues work some days from home and some from our office in Cobalt Business Park, we'd love to talk through how this might work for you. Your work life balance is important to us, if you’d rather spend more time at home that’s fine by us, likewise if you prefer to spend a little more time in the office that’s fine too. We welcome conversation around when, where and how you work.

You will be provided with the equipment required for the role.

Full training for the role will be delivered through our fantastic Service Academy. Commencing from your first day and lasting 5 weeks, this will be ran Monday-Friday 9am-5pm.start date is not suitable

About you

The desire to provide excellent customer service is key, NSSL perform at the highest standard and our advisors share in that enthusiasm and commitment to our customers.

Being tech savvy is also advantageous as our Advisors work with multiple systems and programmes designed to ensure customer service is at a high standard. This includes the use of multiple screens and devices.

About us

Newcastle Strategic Solutions (NSSL, part of the Newcastle Building Society Group) is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs We provide savings management and technology services for new challenger banks and established providers across the UK. Our work has earned us an enviable reputation in the market as the best at what we do.

We are Investors in People Platinum Accredited, putting us in the top 2% of businesses IIP accredits. This means we are committed to supporting our colleagues and making NBS Group a great place to work. We ensure to listen to our colleagues via our colleague voice survey and Colleague Insight Forum who meet with our CEO quarterly.

We are also an organisation in which you can build a career; opening opportunities to you via in role progression, our Learning and Development team, Mentoring programmes, secondment opportunities and dedicated Internal careers page.

The operating hours of our Customer Service Centre are:

- Monday-Thursday 8am-8pm
- Friday 8am-7pm
- Saturday 9am-5pm
- Sunday 10am-4pm
- You will work one in four weekends.

A typical shift pattern will be something like:

- Week 1 - Mon-Fri 8am-4pm
- Week 2 - Mon-Fri 9am-5pm
- Week 3 - Mon-Fri 12pm-8pm
- Week 4 - 3 Weekdays 9am-5pm, Sat 9am-5pm, Sun 10am-4pm

In addition to all of the above, we also offer a competitive benefits package, some of which include:

- A minimum of 25 days holiday (rising up to 30 days) per annum + bank holidays
- Corporate pension & bonus scheme
- Performance related pay
- Life assurance
- Subsidised gym memberships
- Childcare vouchers
- Staff offers and access to staff association offering discounts for local trips, events & services
- Volunteering Days
- + Much more

**Job Types**: Permanent, Full-time

**Salary**: £20,348.00-£23,411.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Wallsend

Reference ID: Indeed CSA

  • Customer Service Advisor

    6 days ago

    Wallsend, United Kingdom MTrec Recruitment and Training Full time

    **MTrec’s new career opportunity;** Due to the expansion of our client’s operations they are now looking for a Customer Service Advisor to join their team on a permanent basis. You will be based in the office for training then sent to work from home permanently. The company provide a rangeof sales support, customer care and technical support services...

  • Customer Service Advisor

    4 days ago

    Wallsend, United Kingdom Newcastle Building Society Full time

    **About the Role** - **We have a range of flexible opportunities available working in our contact centre; if you’re local then our hybrid working model may appeal to you (a combination of homeworking and some time spent in our head office at Cobalt Business Park), or fully remote if you’re based further away. We can chat to you about how this role can...

  • Customer Service Advisor

    7 months ago

    Wallsend, United Kingdom Newcastle Building Society Full time

    **About the Role** - **We have a range of full time hybrid opportunities available working in our contact centre; a combination of homeworking and some time spent in our head office at Cobalt Business Park.**_ Our Customer Service Centre processes a large range of customer queries regarding savings accounts. Our Customer Service Advisors deliver first class...

  • Customer Service Advisor

    7 months ago

    Wallsend, United Kingdom Newcastle Building Society Full time

    **About the Role** - **We have a range of full time hybrid opportunities available working in our contact centre; a combination of homeworking and some time spent in our head office at Cobalt Business Park.**_ Our Customer Service Centre processes a large range of customer queries regarding savings accounts. Our Customer Service Advisors deliver first class...

  • Customer Service Advisor

    6 months ago

    Wallsend, United Kingdom Newcastle Building Society Full time

    **About the Role** Our purpose as an organisation is to ‘connect our communities to a better financial future’ and our Customer Service Advisors are crucial in enabling us to achieve this. Our NSSL Customer Service Centre delivers a personalised experience for our customers, both over the phone and via our communications tools. Delivering exceptional...

  • Service Advisor

    7 months ago

    Wallsend, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone MINI Tyneside** **A basic salary of £25,942 and a bonus of £4,800 with pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Can you bring a passion for incredible customer service to a...

  • Service Advisor

    6 months ago

    Wallsend, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone BMW Tyneside** **Salary of £25,941 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Service Advisor

    7 months ago

    Wallsend, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone Jaguar Land Rover Newcastle** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

  • Service Advisor

    7 months ago

    Wallsend, United Kingdom Pendragon Full time

    **Service Advisor (6-month fixed term)** **Stratstone MINI Tyneside** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career...

  • Service Advisor

    5 days ago

    Wallsend, United Kingdom Stratstone BMW Full time

    **Service Advisor** **Stratstone BMW Tyneside** **Salary of £24,298 with £6,600 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Service Advisor

    7 days ago

    Wallsend, United Kingdom Stratstone BMW Full time

    Service Advisor Stratstone BMW Tyneside Salary of £24,298 with £6,600 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone...

  • Service Advisor

    7 months ago

    Wallsend, United Kingdom Stratstone BMW Full time

    **Service Advisor** **Stratstone BMW Tyneside** **Salary of £28,942 with £3,300 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Service Advisor

    7 months ago

    Wallsend, United Kingdom Stratstone BMW Full time

    **Service Advisor** **Stratstone BMW Tyneside** **Salary of £28,942 with £3,300 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Service Advisor

    3 days ago

    Wallsend, United Kingdom Stratstone Jaguar Land Rover Full time

    **Service Advisor** **Stratstone** **Jaguar Land Rover Newcastle** **Basic salary of £24,298 with £6,600 Bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new...

  • Customer Service Advisor

    4 days ago

    Wallsend, United Kingdom Biffa Ltd Full time

    Biffa plc is the leading nationwide integrated waste management business providing collection, treatment, recycling and technologically-driven energy generation services. Through the expertise of our people and investment in technology we promote and deliversustainable waste management solutions. We are looking for an experienced Inbound Customer Service...

  • Customer Service Advisor

    7 months ago

    Wallsend, United Kingdom Biffa Waste Services Full time

    A great opportunity to join our amazing customer service team in the waste and recycling industry dealing with Skips and Bulkers. - **Customer Service Advisor**: - **Wallsend**: - **Part Time 17 to 25 Hours Per Week**: - **Hours between Monday to Friday 08:00 - 17:00**: - **National Minimum Wage / £11.44 per hour **Key Responsibilities**: - Manage...

  • Service Advisor

    6 months ago

    Wallsend, United Kingdom Stratstone BMW Full time

    **Stratstone BMW Tyneside** **Salary of £28,942 with £3,300 bonus,, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW...

  • Senior Service Advisor

    7 months ago

    Wallsend, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Stratstone Jaguar Land Rover Newcastle** **Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can...

  • Senior Service Advisor

    6 months ago

    Wallsend, United Kingdom Stratstone MINI Full time

    **Senior Service Advisor** **Stratstone MINI Tyneside** **Salary of £30,956 with £4,500 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you deliver...

  • Customer Service Specialist

    2 weeks ago

    Wallsend, North Tyneside, United Kingdom EE Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Advisor to join our team. As a Sales Advisor, you will be responsible for selling our range of products and services to customers over the phone, while providing exceptional customer service and support.About UsWe are a leading telecommunications company dedicated to delivering exceptional...