Tenancy Advisor

3 weeks ago

Chichester, United Kingdom The Hyde Group Full time

**Chichester**

**Up to £30,334**

**12 Month Contract**

Hyde is looking to recruit a Tenancy Advisor.

Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. Resident Services work closely with our customers, providing housing services, housing management and first-class customer care.

**Responsibilities**
- Respond to tenancy related enquiries from residents showing good quality call handling.
- Prepare and provide information on tenants’ rights and responsibilities.
- Respond to requests for changes to tenancy in an accurate and timely manner.
- Respond to reports of abandonment and illegal subletting.

**Skills and Experience Required**
- Previous experience working within housing or tenancy management
- Strong verbal communication and listening skills
- Effective call handling skills
- Proficient IT Skills

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award
- winning flexible benefits package.
- Volunteering days
- Hyde operates an agile approach to work, requiring you to be in the office 40% of your time.

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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