Advice & Advocacy Advisor

4 weeks ago


Chichester, United Kingdom The Hyde Group Full time

**Chichester (Mobile)**

**Up to £32,500**

Hyde is looking to recruit for an Advice & Advocacy Advisor.

Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. Property Services at Hyde is responsible for ensuring that we provide all customers with a safe home.

As an Advisor you will be working to increase successful tenancies amongst Hyde’s high risk residents through the provision of a time-bound, holistic, assessment based advice and advocacy support service to Hyde’s residents who are at risk of tenancy failure (and/or considered as vulnerable) to ensure that they can maintain their key tenancy obligations in the medium to long term.

**Responsibilities**:

- Provide hands on support for all referred cases and specialist Benefits advice.
- Deliver a systematic aftercare and tracking service of residents to ensure that they are able to sustain their tenancy in the medium to long term.
- Maintain detailed and accurate case records using the agreed case management systems adhering to internal policies and procedures, noting all actions taken and contact made with client and third parties
- Promptly respond to referrals
- Maximise the impact of advice and advocacy support to ensure residents are able to remain in their homes
- Handle and protect confidential and sensitive data with integrity and comply with the data protection act at all times

**Skills and Experience Required**:

- Strong ability to build relationships with internal and external stakeholders
- Strong communication skills - written and verbal
- Excellent problem solving skills
- UK Driving Licence and own vehicle required
- Mobile Working
- Experience working with vulnerable individuals is desirable

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award
- winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.


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