Tenancy Advisor

2 weeks ago

Chichester, West Sussex, United Kingdom The Hyde Group Full time

Tenancy Advisor

Chichester

Up to £29,000

Hyde is looking to recruit a Tenancy Advisor.

Hyde is one of the UK's leading Housing Associations. Our values guide the way we operate; we're customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. Resident Services work closely with our customers, providing housing services, housing management and first-class customer care.

As a Tenancy Advisor you will be working within the Commercial function to provide our residents with a first point of contact for all tenancy related queries.

Responsibilities

Respond to tenancy related enquiries from the Hyde Group's residents.Provide a front-line service to support the management of reported tenancy enforcement cases.Prepare and provide accurate information on tenants' rights and responsibilities.Work with other teams to provide a seamless service to residents.Work with the Hyde Foundation to maximise referrals for residents whose tenancies maybe at risk.

Skills and Experience

Excellent customer service skillsPrevious experience of working within the property or housing sectorAbility to build and maintain a rapport with tenants and colleagues

Benefits

A fantastic pensionLife assuranceGreat holidaysAn award-winning flexible benefits packageVolunteering daysHyde operates an Agile approach to work, requiring you to be in the office 40% of your time

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