Senior Financial Inclusion Officer

3 weeks ago


Leeds, United Kingdom Leeds Federated Housing Association Limited Full time

Leeds Federated is a housing association with around 4,300 properties across Leeds, Wakefield, Kirklees and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good value, affordable housing.

This is an exciting opportunity for a Senior Financial Inclusion Officer to join our Income Services team, to be part of the delivery of in-depth specialist advice to customers on welfare benefits and appeals and play an integral part in our arrears recovery policy. You will deliver a high quality and comprehensive service to customers identified as being at risk of debt or financial exclusion.

**Your main responsibilities will include**:

- Assisting customers with specialist advice and support in relation to Welfare Benefits, mandatory reconsideration and appeals, and attend hearings with customers where required
- Managing complex cases which require a high level of welfare benefit expertise and knowledge
- Liaising proactively with customers, offering individualised customer focused support and guidance on all aspects of financial inclusion, including budgeting, energy and debt, signposting to partner agencies where appropriate
- Advising customers on maximising income and promoting financial capability and independence to empower them to sustain their tenancy
- Leading on new initiatives and interventions to improve the financial inclusion services delivered to customers and assist with designing and delivering internal training and briefing sessions
- Have a passion for people and be committed to providing a proactive service to customers
- Be a strong communicator who is able to liaise effectively at all levels
- Have experience of working with vulnerable members of the public experiencing financial difficulties
- Have in-depth knowledge of welfare benefits and welfare reform
- Have a flexible and innovative approach and be keen to generate new ideas to improve services

**In return**

As well as a competitive salary we can offer you:

- Agile working environment
- 30 days annual leave
- DC pension schemes
- Cycle to Work Scheme
- Health cash plan

**The closing date for this role is noon on Monday 3rd April 2023**

**Interviews will take place on: Thursday 13th April 2023


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