Customer Service Administrator

2 weeks ago


Sidcup, United Kingdom MERJE Ltd Full time

Working & Operational Hours - Hybrid 1-2 days office based

35 Hours per Week between 8am - 8pm

May be required to work occasional Saturday mornings between 9am - 1pm

An exciting opportunity for an experienced Customer Service Administrator has become available within a busy and vibrant Income Collection Department. The team are responsible for providing excellent customer service and a wide range of Administrative supportto the Income Collection teams.

We’re looking for people who are highly motivated, target driven who strive to meet and exceed KPI’s with a great ability to prioritise and manage your own time. This is a varied role which will include data entry and will also utilise your great communicationskills so attention to detail and the ability to multi-task is essential.

**Responsibilities**:

- To provide a wide range of support services to the Income Management Department, delivering comprehensive management and resolution of general enquiries that are received either by telephone or online.
- Ensuring a timely and efficient process is followed for Income’s Court Hearing Legal process.
- Completing tasks whilst providing an excellent Customer Service, doing so by adopting a logical problem solving and proactive approach, demonstrating self-reliance, resilience, confidence, and initiative.

About you
- Exceptional communication and customer service skills
- Flexible and adaptable in an ever-changing environment
- Self-motivated with excellent organisational skills, able to prioritise tasks based on importance and urgency
- Able to work on own initiative and to meet agreed targets by prioritising and utilising your excellent time management skills
- Experience of working in a fast paced and challenging environment with a performance driven work ethic
- Problem solving skills

**Benefits**:

- Support and training
- 26 days holiday rising to 31 days with length of service
- Excellent Pension scheme,
- Employee assistance programme
- Non-contributory life assurance.



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