Supporter Engagement Officer

2 months ago


London, United Kingdom East & North Hertfordshire Hospitals' Charity Full time

Job description

Starting salary: £23,949 NHS Band 4

Contract: Permanent

Responsible to: Head of Public Fundraising

Location: Office based at Lister Hospital (Stevenage)

Closing date: The closing date is midnight on the 25th May 2023

**About you**

**Main duties of the job**

This is an integral role which aspires to give our supporters the best possible experience on their fundraising journey with the aim of building long term relationships. The role will take a lead on Supporter Care with all donors for the charity team, acting as a helpful and knowledgeable “front-line face” for patients, families, staff and volunteers.

Key duties:

- Manage post and charity office filing system and the banking and thanking process
- Maintain relationships through regular contact with donors throughout their fundraising journey offering any support or guidance needed to maximise their giving
- Act as a dynamic presence, leading and recruiting volunteers, community groups and small companies to organise fundraisers for our charity
- Build fantastic connections with patients, NHS staff, volunteers and our wider community to recruit new donors, fundraisers, volunteers and charity champions
- Support in growing the number of supporters playing the hospital lottery and those giving through our hospital ‘giving plaques
- Support all fundraising activity and represent the charity at events
- Manage and maintain the CRM system (donorfy) which includes entering all donor data including financial transactions and communications
- Send updates to supporters to retain and increase life-time value and reactivate lapsed donors
- Send donation reports to the charity team
- Make suggestions on how to improve supporter care and implement these ideas
- To recruit and manage office based volunteers



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