Engagement and Volunteer Support Officer
6 months ago
**JOB DESCRIPTION**
**TITLE: Engagement and Volunteer Support Officer, Healthwatch**
**Tower Hamlets**
**ACCOUNTABILITY**: Service Director, Healthwatch Tower Hamlets
**SALARY SCALE**: £21,000 - £24,000 FTE
**HOURS**: 37.5 hours per week including some evening and weekend work for which time off in lieu is granted
**LOCATION**:Tower Hamlets (office base), with regular community outreach and engagement work taking place across the borough.
**HOLIDAYS**: 25 days, plus 8 statutory days
This is a community-based role, requiring in person presence at sites across the borough of Tower Hamlets on a daily basis. An office presence is required at all other times. Remote and virtual working is not applicable for this role.
**PURPOSE OF JOB**
The postholder will be responsible for delivering Healthwatch Tower Hamlets
(HWTH) Patient Experience and Community Engagement programmes, as well as coordinating and managing volunteers to support delivery of these programmes and their associated KPIs. The postholder will have a daily presence in the community, visiting different sites to gather feedback from patients and carers, raise awareness of Healthwatch, network and building links to support our work as the patient champion for health and social care in the borough.
The postholder will:
- Deliver the Patient Experience programme, visiting health and care services daily, to talk to patients and capture feedback on services.
- Deliver a programme of general and targeted community outreach and engagement, with a focus on hearing from seldom heard communities and equality groups.
- Through their community presence, help signpost the public to resolve challenges in accessing health and social care services.
- Work closely with the YVHSC Volunteer Hub to recruit, train and maintain a network of volunteers to support key programme areas.
- Support the organisation in online engagement and communication, helping to maintain and expand our website and social media presence.
**RESPONSIBILITIES**
**Patient Experience**
1. Lead delivery of a daily programme of visits to health and care settings to gather patient experience feedback, achieving ambitious KPIs.
2. Develop relationships and strategic partnerships to support the ongoing expansion of the Patient Experience programme into new health and care settings.
3. On occasion, represent HWTH at appropriate meetings and committees with local providers and commissioners, deploying evidence-based, patient
- focused insights to influence decisions. This will include presentation of the quarterly Patient Experience report.
4. Recruit, train and manage Patient Experience volunteers to support delivery of the programme and KPIs.
**Community engagement and outreach**
5. Coordinate, facilitate and deliver a range of effective outreach and engagement activities including focus groups, workshops, webinars, presentations, community meetings and information stalls across Tower
Hamlets.
6. Ensure a strong focus of activities in line with our remit around children and young people, isolated, seldom heard, emerging communities and equality groups.
7. Develop and grow links with Community, Voluntary Sector and Faith organisations across the borough to support engagement with Healthwatch work, development of workplan priorities, and improvements to health and care services through active involvement and participation.
8. Maintain and develop systems to log the activity undertaken and capture feedback and data gathered.
9. Produce a quarterly engagement report presenting activity undertaken and highlighting themes, trends and issues reported.
10. Support the delivery of the information and signposting service, providing face-to-face signposting in the community and helping to shape key materials to support the service, based on community needs.
11. Attend external public/community/partner events and meetings to support the user voice, raise HWTH’s profile and stay informed.
12. Recruit, train and manage Community Engagement volunteers to support delivery of the programme and KPIs, with a particular focus on those from seldom heard communities.
**Volunteers**
13. Work in a productive and supportive way with YVHSC Volunteer Hub to build a network of Tower Hamlets volunteers to contribute to the Patient
Experience and Community Engagement programmes.
14. Work alongside the YVHSC Volunteer Hub to deliver an ambitious programme of Careers fairs/volunteering/ and or other pre-employment activities across Tower Hamlets schools and further educational institutions.
15. Support retention of volunteers through active and regular communication and promotion of YVHSC training, development, and social opportunities
16. Support volunteers to develop their skill set and employability through offering a broad programme of skill development and volunteer opportunities.
**Communications and promotion**
17. Produce engaging and accessible communications materials (eg posters) to prom
-
Team Support Volunteer
5 months ago
London, United Kingdom British Red Cross Volunteer Full timeIf you are looking for a way to volunteer with one of our teams without being on the front line, then the Team Support Volunteer role is the one for you. The Heritage team is a small team of one Curator and one Archivist who manage our museum and archives and work on and off site. After training with them on-site, you will be required to work quite...
-
Refugee Support
5 months ago
London, United Kingdom British Red Cross Volunteer Full timeDo you want to make a difference to the lives of refugees, asylum seekers and vulnerable migrants? You could help them to draw on their own strengths to cope with crisis and to rebuild their lives. The British Red Cross is a volunteer led organisation and the UK’s largest independent provider of services and support for refugees and people seeking asylum....
-
Volunteer Engagement Specialist
5 days ago
London, Greater London, United Kingdom EASYWEBRECRUITMENT Full timeJob OverviewWe are seeking a highly skilled Volunteer Engagement Specialist to join our team. This role will be responsible for leading the administration of our Early Careers Forum and Global Haematology Special Interest Group (SIG).About the RoleThe Volunteer Engagement Specialist will work closely with volunteers to arrange and minute meetings, prepare...
-
Volunteer Engagement Coordinator
5 days ago
London, United Kingdom CV-Library Full timeVolunteer Engagement Coordinator Are you passionate about working with young people or working in the education sector? Can you engage and inspire an audience and build a pipeline of candidates? We have an exciting opportunity for an enthusiastic and proactive individual to join a fast growing organisation supporting Volunteer recruitment. This role offers...
-
Volunteer Engagement Coordinator
5 days ago
London, United Kingdom City Year UK Full timeVolunteer Engagement Coordinator Are you passionate about working with young people or working in the education sector? Can you engage and inspire an audience and build a pipeline of candidates? We have an exciting opportunity for an enthusiastic and proactive individual to join a fast growing organisation supporting Volunteer recruitment. This role...
-
Volunteer Engagement Coordinator
3 days ago
London, United Kingdom NFP PEOPLE Full timeVolunteer Engagement Coordinator Are you passionate about working with young people or working in the education sector? Can you engage and inspire an audience and build a pipeline of candidates? We have an exciting opportunity for an enthusiastic and proactive individual to join a fast growing organisation supporting Volunteer recruitment. This role offers...
-
Placement Volunteer
5 months ago
London, United Kingdom British Red Cross Volunteer Full timeWhy we want you: The purpose of this post is to provide a high level of administrative and office support to the regional team to ensure the smooth and effective running of the team. This post will be supporting colleagues in multiple locations and may be the first point of contact for many requests coming to the region. You will be based in the Asia team in...
-
Head of Volunteering and Operations
2 weeks ago
London, United Kingdom Volunteer Centre Kensington & Chelsea Full timeOperating at the heart of Volunteer Centre Kensington & Chelsea, this role is about leading a team and implementing and maintaining systems that enable us to support more people to change their lives, and the lives of those around them, for the better. It is also an opportunity for a committed person to build the capabilities needed for effective leadership...
-
Refugee Support
6 months ago
London, United Kingdom British Red Cross Volunteer Full timeDo you want to make a difference to the lives of refugees, asylum seekers and vulnerable migrants? You could help them to draw on their own strengths to cope with crisis and to rebuild their lives. The British Red Cross is a volunteer led organisation and the UK’s largest independent provider of services and support for refugees and people seeking asylum....
-
Refugee Support
7 months ago
London, United Kingdom British Red Cross Volunteer Full timeWhy we want you: We are looking for enthusiastic volunteers who are passionate about working with young people and young refugees. You will be caring and supportive, helping to support young people to gain confidence and independence so they can access the services they need. Our Young Refugee Project Volunteers help to make people feel comfortable and...
-
Volunteer - Church Engagement
5 months ago
London, United Kingdom Wimbledon Foodbank Full time**Why we want you** Our vision is for a UK without the need for food banks. We know that our relationship with the Church, both today and in the future, is incredibly important. This role will help us to strengthen our relationship and partnership with local Churches as we come together to support those facing hardship in the community and campaign for...
-
Volunteer: Digital Communications
6 months ago
London, United Kingdom London Volunteer Full timeJob Advert **About Smart Works** Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 69% of clients secure a job within a month. The Smart Works service is delivered in 11 centres across the UK. Over the past ten years, Smart...
-
Refugee Support
6 months ago
London, United Kingdom British Red Cross Volunteer Full timeWhy we want you: We are looking for empathetic and professional casework volunteers to help vulnerable children and young people access the vital services and opportunities they need. You will enjoy being part of a supportive team, working to a high level of accuracy and attention to detail and dealing with complex and personal information. Due to the...
-
Wellbeing Officer
5 months ago
London, United Kingdom Volunteer Centre Kensington & Chelsea Full time**Job Title: Wellbeing Officer** **Location**: Volunteer Centre Kensington & Chelsea, London (with some flexible working) **Salary**: £ 31,983 (pro rata if part time) + 6% Contributory Pension **Hours**: Part time (21 or 28 hours per week) with potential to become full time Are you looking for a role where you can enable people to set and achieve their...
-
Volunteer Officer
5 months ago
London, United Kingdom The Royal Parks Full time**The Organisation** The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park...
-
Alumni Engagement Officer
5 months ago
London, United Kingdom Birkbeck University of London Full timeWe're excited to announce an opportunity to join our team at Birkbeck, University of London, as an Alumni Engagement Officer. As we enter our third century, we are looking for a passionate individual to help shape and expand our volunteering and engagement opportunities for our global community of 80,000 alumni. - Annual salary of £37,143, rising to...
-
Volunteer: Graphic Design
6 months ago
London, United Kingdom London Volunteer Full timeJob Advert **About Smart Works** Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 69% of clients secure a job within a month. The Smart Works service is delivered in 11 centres across the UK. Over the past ten years, Smart...
-
Volunteer Bereavement Supervisor Manager
4 hours ago
London, Greater London, United Kingdom Volunteer Hospitality Llc Full time**Job Overview:**We are seeking an experienced Volunteer Bereavement Supervisor Manager to lead our bereavement support team at Volunteer Hospitality Llc. In this role, you will work closely with volunteers and families to provide emotional support and guidance during difficult times.About the Position:You will develop and maintain relationships with...
-
Volunteer Engagement Specialist
6 months ago
London, United Kingdom Advance Charity Full timeJob Advert Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you! We are looking for a** **Volunteer Engagement Specialist** **Salary**: £33,000 - £39,000 **Location**: Hammersmith **Hours**: 35 Hours per week (some working...
-
Refugee Support
7 months ago
London, United Kingdom British Red Cross Volunteer Full timeDo you want to make a difference to the lives of refugees, asylum seekers and vulnerable migrants? The British Red Cross is a volunteer led organisation and the UK’s largest independent provider of services and support for refugees and people seeking asylum. Our Interpreter volunteers help communication between people who use our service and our...