Customer Retention Advisor

6 days ago


Linwood, United Kingdom Enva Scotland Limited Full time

We have an exciting opportunity for a newly created **Customer Retention Advisor** role within the Customer Service team based at our Linwood office. This is a full-time, permanent position covering 40 hours per week from 8am to 5pm, Monday to Friday.

Key Roles and Responsibilities:

- Customer and sales representative communication
- Observing and analysing client behaviour
- Gathering information about customer complaints
- Using customer input to develop effective retention strategies
- Negotiating on the renewal of contracts to retain business
- Working with the sales team to identify strategies to retain customers
- Preparation and presentation of customer behaviour reports
- Developing positive customer and business associate relationship

This is not an exhaustive list. You may also be required to carry out any other duties as required by the business that you are qualified/trained in that meet the requirements of this role

Key competencies:

- Outstanding customer service abilities
- Advanced interpersonal and communication abilities
- Patience and empathy
- Advanced organising abilities are required
- Strong ability to resolve conflicts
- Negotiation skills
- The ability to stay calm and professional in stressful conditions

Experience and Qualifications:

- Computer literacy with a sound knowledge of all Microsoft Office packages is essential
- 1 - 3 years of experience in a Customer Service, Telesales or similar role.

The benefits:

- 26 days holiday + 4 public holidays at Christmas and New Year
- Holidays increase with length of service
- Company pension contributions
- Life insurance (x 3 times salary)
- Free on-site parking
- Cycle to work scheme

**Job Types**: Full-time, Permanent

Pay: Up to £26,500.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Linwood Industrial Estate Linwood.PA3 3BD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 16/05/2024
Reference ID: 1380



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