Customer Service Advisor

5 months ago

Linwood, United Kingdom Menzies Distribution Full time

**Customer Service Advisor - NEWSTRADE (30 - 36 hours per week)**:
Delivering excellent customer service is our main objective, would you like to become part of our team?

Our CCA Accredited Centre delivers Award winning Customer Service to all our retail clients across the UK and Ireland.

We specialise in supporting customers through inbound calls, along with a variety of back-office work so there is never a dull moment in our customer service centre.

We offer an interactive and fun 3-week Induction where you will learn about our business, our clients, and the services we deliver. You will also have the chance to share any past experiences with us as we believe your input holds as much value to your development as our training programme does. It will also help us place you with the right team.

We offer full training and support so do not worry if you do not have any experience. All we ask is that you bring an open mind, a friendly personality, and a desire to learn something new.

0ur induction runs Monday to Friday and includes classroom-based learning, interactive sessions, Buddy Program as well as a meet and greet with your colleagues and Team Managers who will help you develop your skills and integrate you into your team.

**SHIFTS**

Our main operating hours are between 6am and 3pm Monday - Friday and 6am - 12pm Saturday and Sunday. However, we appreciate everyone has differing personal circumstances, so we want to offer a flexible approach to building your weekly schedule. We are offering 30 to 36-hour contracts working 5 days over 7 between the hours of 6am & 5pm (one of your shifts will be scheduled at the weekend).

**BLENDED WORKING (HOME/OFFICE)**

We have a cloud-based voice platform that allows staff to work from home if this suits your needs, so we are offering staff this opportunity after the successful completion of your training programme.

**So, what’s it like to work here?**

We have a large team of varying ages with everyone bringing something unique to make Menzies Distribution Customer Service team one of the best in the business, and we have the awards to prove it. We believe we have a social responsibility, so charity fundraising is now back on the agenda along with regular social events to help strengthen our team spirit.

Talking about SPIRIT we have a rewards programme available to all staff where we can recognise our peers and the great work that they do. Our annual awards ceremony is a chance for everyone to get together in recognition of our hard work, Team Spirit, and the amazing job we do.

**What’s in it for you?**
- 31 Days per year (pro rata) with two fix days depending on start date. You can also accrue an additional day of annual leave following five full years of service.
- Eye Care voucher
- Shift Swap scheme
- Life Cover
- Career advancement
- Pension Scheme

Does this sound like something you want to be a part of? If so, we want to hear from you.

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