Executive Support Specialist

3 weeks ago

StainesuponThames, United Kingdom Bupa Global Full time

Executive Support Specialist

**Job Description**:
**Executive Support Specialist**

**Location: Willow House, Staines**

**Fixed-Term Contract - 7 months**

**Salary: £39,000-£50,000**

**Full time**

We consider all types of flexibility, including locations, hours and working patterns.

**We make health happen**

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Reporting to the Executive IT Support Manager you will provide pragmatic, professional and personalised IT support to supporting the UK CEO, leadership team, Executive assistants, and Bupa Leadership Team in Bupa's UK office. You will act as a single point of contact for IT queries and processes, alerting issues and workarounds as needed as well as checking and testing equipment in advance of any high-profile events and new executive joiners.

**How you'll help us make health happen**:

- Act as the single point of contact for all CEC office, Bupa Executive Team, Non-Executive Directors and Board IT issues, queries, and project related activity.
- The job holder will take ownership of Bupa incidents, providing a face to face, first-time fault resolution where possible. Offer consultancy and guidance on Bupa IT policies and process with a pragmatic approach to support while living the Bupa code and Bupa security policies.
- Manage a up to date and fully functional stock of fast response devices to keep the Exec community working.
- Ensure that all interactions are logged in ServiceNow, updated, and progressed to resolution.
- Follow ITIL® based incident and problem management procedures to ensure a cost effective and efficient service

**Key Skills / Qualifications needed for this role**:

- Strong people skills
- Confident and able to display composure when under pressure and in the presence of Bupa CEO office.
- Excellent time management
- Logical approach with an aptitude for problem solving.
- Exceptional Customer Focus.
- Strong Communication skills, both written and face to face.
- Technical knowledge and experience supporting and/or using desktop and office products including but not limited to;
Windows 10 /11 and Apple MacOS.
Office 365 and associated products and services such as Teams (Including Teams Meeting Events), Office Apps, Intune, SharePoint, OneNote, OneDrive etc. Teams Meeting Rooms Technology.
Multi Factor Authentication.

Azure Active Directory, Endpoint Manager, SCCM, Active Directory.

IOS, iPadOS and Android Mobile.
- Bitlocker, Zscaler, ServiceNow, Beyond Trust, Nexthink, Network Access Control.
- Understanding of infrastructure components (e.g., Network, Exchange, Citrix, VPN - as applicable)
- ITIL® qualified (v3 or 4)
- Strong hardware diagnostic skills (Dell training provided)

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance programme
- Workplace pension
- Online discounts covering your everyday shopping, entertainment, eating out and more.

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact the recruiter

Time Type:
Full time
Job Area:
IT
Locations:
Angel Court, London, Staines - Willow House

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