Customer Relations Advisor
5 days ago
**Customer Relations Advisor**
**£19,188 per year + Uncapped Commission and various company benefits**
**Full time/Permanent (Monday - Saturday)**
**Fully remote**
**Us, and our Vision.**
Bluecrest is on a mission to put better health in the palm of people’s hands. Now in our 10th Anniversary year, we’ve grown considerably since 2012 to acquire over 400,000 customers across the corporate and consumer markets. We’re now reinvesting in our teams across technology, marketing, product development, sales and operations to build an infrastructure capable of delivering the next 5 years of growth and making our products market leading.
Our goal is to become a long term partner in our customers health and wellbeing by providing innovative, engaging and trustworthy ‘Health Tech’ solutions all over the country.
**What can we offer you?**
- £19,188 basic salary per annum, average full time take home pay £23,600
- Uncapped commission
- Opportunities to progress within the company
- Competitive annual leave scheme
- Life Insurance
- Four free health assessments per year, which can be used by yourself, family or friends
- A further 50% off additional tests for employees
- Employee referral bonus scheme
- Company sick pay scheme
- Matched company pension (5%)
**The role**
The Customer Relations Advisor will be accountable for delivering excellent customer service, to facilitate a smooth customer journey. Providing one call resolution whenever possible, booking appointments, providing customer information, handling transactions, responding to all types of customer correspondence and contact including dealing with customer complaints, and selling additional tests where appropriate. The advisor will be knowledgeable, polite, and helpful during every interaction with the customer.
The Customer Relations Advisor will also carry out a wide spectrum of administration and customer service duties to enable Bluecrest Health Screening to function efficiently and to provide excellent customer service to our customer base.
**What you’ll be doing**
- To meet all required customer interaction SLA’s
- To be scheduling appointments at a set conversion target
- To make outbound calls to customers who have been mailed and not yet responded.
- To meet all other relevant and current sales KPIs
- To move between a variety of inbound and outbound and customer service calls
- To achieve a call quality score of 95% or greater
- To adhere to ISO 9001, and the customer service policies
- Using Word & Excel to write reports and create customer correspondence
- Deal with refunds, creditors, debtors, and finance
- To remove customers from the mailing list upon request, and follow the data information request process
- To provide general office administration and support including post, filing, photocopying, and producing letters as required
- Weekend work may be required based on the business needs
- The above is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.
**Core Competencies & Experience**
**Customer Service**
- Excellent listener
- Ability to empathise towards our customers
- Ability to build a rapport with customers
- Must have a professional telephone manner
**Sales**
- Excellent sales/persuasion and negotiation skills
- Experience in objection handling
- Excellent product/ business knowledge
**Admin Accuracy**
- Proficient in use of Microsoft Office tools
- Strong organisational and prioritisation skills
- Input accuracy
- Data protection
- Excellent oral and written communication skills
**Engagement**
- Work well in team environment
- Personal integrity and pride in work
- Ability to work to tight deadlines
- Ability to remain self-motivated
- Business enthusiasm/ general interest in health & wellbeing
- Flexibility
- **Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions,**_
- **cautions and bind-overs, including those regarded as ‘spent’, must be declared.**_
- **We kindly ask recruitment agencies to refrain from making contact with us.**_
- **Any personal information you share with us will be treated in line with our company Privacy Policy.**_
- **Bluecrest Wellness is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.**_
**Job Types**: Full-time, Permanent
**Salary**: £19,188.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
Application question(s):
- Do you have the right to work in the UK
- Do you have prior experience working in a call/contact
-
Business Customer Service Advisor
2 hours ago
Remote, United Kingdom Customer Service - Business Full time**Location**:Home Based - UK **Salary**:£23,300 - £23,300 Plus KPI bonus **Hours**:Mon-Fri 8.30am - 5:30pm **Co-workers**:600+ **Who we are**:Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens...
-
Employee Relations Advisor
7 months ago
Remote, United Kingdom Elysium Healthcare Full timeAre you an experienced Employee Relations Advisor with good knowledge and understanding of employment law and HR best practice? Do you want to want a job where you’re valued and supported, and where you get to work from different locations across a region while making an impact in supporting your colleagues? As an ER Advisor you’ll be instrumental in...
-
Customer Service Advisor
6 months ago
Remote, United Kingdom Jomo People Ltd Full timeWe’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...
-
Customer Service Advisor
7 months ago
Remote, United Kingdom Jomo People Ltd Full timeWe’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...
-
Customer Advisor
6 months ago
Remote, United Kingdom The AA Full time**Company description**: **Role**:Customer Advisor - Accident Management **Salary**: £21,320 **Location**: Remote working **Contract**: Permanent/Full-time **Working hours**: Shift working Monday to Friday 0800 - 1800 and Saturday 0900 - 1300 Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There...
-
Customer Service Advisor
4 days ago
Remote, United Kingdom CitySprint Full time**Customer Service Advisor | Bristol | Permanent** **Salary: £21,541** **Days: 5 days out of 7 including bank holidays, Mon-Sun** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 7pm** **Benefits**: - Competitive holiday allowance - Day off for your Birthday - Death in Service - Enhanced Maternity and Paternity -...
-
Customer Relationship Advisor
6 months ago
Remote, United Kingdom Open Text Corporation Full time**Customer Relationship Advisor**: - Req id: 40033- Virtual, GBOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex...
-
Weekend Customer Service Advisor
5 days ago
Remote, United Kingdom Synergy Recruitment Ltd Full time**Are you looking for a Working from Home/ fully remote position?** **Do you have commitments in the week, and want a weekend role, but don’t fancy standing behind a bar?** **Then look no further!** We are recruiting a Weekend Customer Service Advisor for our client. The company are based in Macclesfield and you would need to be available for training...
-
Customer Support Advisor
7 months ago
Remote, United Kingdom UniHomes Full time**Customer Support Advisor**: Sheffield, South Yorkshire, United Kingdom (Office, Hybrid and Remote Working positions available) **Salary: £23,100 - £23,500** **Hours: Full-time (37 hrs)** Feeling burnt out by the call centre grind? Do you thrive on helping customers but dread the pressure of sales quotas? Do you want to ditch the shift work in favour...
-
Collections Advisor
2 days ago
Remote, United Kingdom Jomo People Ltd Full timeAre you an experienced collections advisor? Do you want to work in one of the fastest growing financial services companies in Wales in a remote homeworking position? Are you customer focussed, a great negotiator, KPI driven and used to working in a fast-paced environment? Are you keen to develop your career as a Customer Collections Advisor? Do you have...
-
Customer Support Advisor
5 days ago
Remote, United Kingdom Brakes Full time**Customer Support Advisor** **£20,627 + monthly on-target bonus + great benefits** **We currently have full time shifts available, 37.5 hours per week. Working 5 days out of 7 (including weekends), we can discuss the shift patterns with you at interview.** As a Customer Support Advisor, you’ll make sure your customers know they’re in safe hands....
-
Customer Services Advisor
7 months ago
Remote, United Kingdom BCP Council Full timeJob Introduction **The Role** We are looking for a Customer Service Advisor to join our friendly team helping customers with enquiries and service requests about Council Services. The role is working within our contact centre team answering enquiries from customer on the telephone. We provide access to a wide range of Council services and this role is the...
-
Customer Service Advisor
7 months ago
Remote, United Kingdom Mystery Away Days Full time**About Mystery Away Days**: Mystery Away Days is an innovative travel service that delights football fans by sending them on surprise trips to different cities across Europe to enjoy a random football game. We're passionate about creating unforgettable experiences and ensuring every detail is perfectly planned for an exhilarating adventure. **The...
-
HR Advisor
6 months ago
Remote, United Kingdom YouFibre Full time**Description**: **HR Advisor** *** **Reporting to: People Partner** *** **Remote** *** **Full time (Monday to Friday, 37.5 hours a week)** **Salary: £35,000 Per Annum** We are looking for a HR Advisor to join our People Team; someone who can take charge of the HR process and become the “go to” for needs throughout the wider business in terms of...
-
Customer Service Advisor
6 months ago
Remote, United Kingdom Vita Health Group Full timeThe Role: What you will do? **The Role**: Are you looking for an customer service role that will really make a difference to lives? A role that will complement your busy life schedule at hours to suit you? Being a customer service advisor is a very rewarding but also sometimes challenging job, every day is different to the last and there is a lot to learn....
-
Customer Sales Advisor
7 months ago
Remote, United Kingdom Elizabeth Michael Full time_Are you looking to work from home?_ - Do you have 12 months consecutive sales experience in a targeted environment?_ **Outbound Sales Advisor.** **This a fully remote working from home role** **£22,000 per year salary + Average OTE Bonus of up to £7,200 per annum** **37.5 hours per week** **Permanent, Full Time** - **The role you’ll do**:_ As a...
-
Customer Service Advisor
7 months ago
Remote, United Kingdom FM Outsource Full time**Details of the role**: **Job Title**: Customer Care Advisor **Contract**:Permanent / Remote **Hours: Part-time** - Daytime/ Weekend / Evening **Salary**:Age 20 and under - £9.00, Age 21-22 - £10.18, Age 23+ - £10.42** Out of hours payment given. **HQ Location**: FM Outsource, Imperial House 79-81, Hornby Street, Bury, BL9 5BN (UK based...
-
Customer Service Advisor
5 days ago
Remote, United Kingdom FM Outsource Full time**Details of the role**: **Job Title**: Customer Care Advisor (UK based Applicants Only) **Contract**:Permanent / Remote **Hours**: Full Time **Salary**:Age 20 and under - £7.75, Age 21-22 - £9.18, Age 23+ - £9.50. Out of hours payment given.** **HQ Location**: FM Outsource, Imperial House 79-81, Hornby Street, Bury, BL9 5BN (UK based role) **Reports...
-
Customer Service Advisor
4 days ago
Remote, United Kingdom Outdoor and Cycle Concepts Full time**This role will be working from home after completing the initial training period in Nottingham (NG7). You will need to attend monthly at the same location.** Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Customer Service Advisor. As part of...
-
HR Advisor
6 months ago
Remote, United Kingdom Tide Recruitment Full timeHR Advisor - Remote (based in South East England) - Full Time, Permanent - £27,000 - £32,000 per annum Tide Partnership are working with with a leading private healthcare company in their quest for an exceptional HR Advisor to join their people team. We need someone with a real flair for employee support, someone who can confidently handle a diverse range...