Administrative Assistant

2 weeks ago

Winchester, United Kingdom Connect2Hampshire Full time

We are looking for an enthusiastic and forward-thinking individual to join Hampshire Highways' busy central Operation Centre. If you enjoy a fast-paced, evolving working environment, and are a quick learner looking to develop your skills, all while challengingyourself within a growing team, then we'd love to hear from you.

At Hampshire County Council you will be joining a leading public sector organisation, working in one of our busiest universal services; highways. We work to keep Hampshire's road network safe and well maintained, whilst keeping the customer experience atthe forefront of everything we do.

In our Highways Operation Centre (HOC), we are striving to deliver a service that is efficient and cost effective, whilst meeting the needs of Hampshire's residents and our partners. We are always seeking opportunities for continuous improvement and lookingto add value to our highway processes.

You'll play a vital role in the delivery of our core services and processes. A confident communicator and a dynamic problem solver, you'll have a good eye for detail and be comfortable working with IT systems.?Above all, you'll be self-motivated, flexibleand share our commitment to a culture of continuous improvement.

**Job Purpose**

Our Highways Support Officers are responsible for handling customer enquiries to ensure that the appropriate action is identified and that the relevant officers are informed. It is of the upmost importance that we assess how we communicate to our customersand other stakeholders to ensure that we deliver our statutory duties and resolve enquires professionally and effectively at the earliest opportunity.

You will be working primarily as a Claim Investigation Officers. They are responsible for two very different aspects of our highways legal process. In litigation, officers are responsible for processing and investigating claims being made against HampshireHighways, whereas in financial recovery, officers will be reclaiming the costs incurred when a 3rd party damages our property. Although achieving a different end goal, the responsibilities, skill set, and process are the same.

You may also be required to support a role is in the Enforcement & Licence Team. In Enforcement you will be processing enquiries where obstruction or encroachment have been identified. You will be responsible for verifying responsibility and issuing formalcorrespondence using available information sources and handling related correspondence and queries.

**Main responsibilities**:

- Consult a range of data sources and knowledge holders to identify a correct course of action when undertaking detailed processing for new and existing enquiries
- Take ownership to critique information provided and the enquiry journey at all points, to challenge appropriately and ensure an efficient resolution at every stage
- Prioritise the processing of enquiries against targets, cost, location and political sensitivity
- Review and report on your service and related procedures, and provide ideas to build into the culture of continuous improvement
- Undertake peer review and champion best practice with colleagues
- Review and summarise complex information to outline a factual timeline of events
- Draft bespoke communications when required and identify where standardised communications could further team efficiencies
- To work closely with other teams within Hampshire County Council to resolve queries
- Help to embed business process changes into HOC, as necessary Support a one-team ethos across HOC, Skanska and the Areas

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