Customer Service Lead
2 weeks ago
Job Description
Job Role: Customer Service Lead
**Salary**: Competitive
Hours: full-time
If you're seeking a new opportunity to grow and excel within a supportive and caring team, this could be the ideal role for you.
Acorn is proud to be collaborating with an innovative and customer service-focused organisation in the Plymouth area. If you're ready for a challenge and want to be a part of a dynamic team, this may be the perfect fit for you.
Key Responsibilities:
Customer Service
- As a Customer Service Lead, you work closely with the customer service team, focusing on maximising opportunities for additional sales
- You are the primary point of contact for first-time and infrequent customers, taking bookings and developing relationships
- Ask the right questions to identify your customer's needs
- Professionally deal with any complaints and turn them into opportunities wherever possible
Sales
- Maximise opportunities for sales arising from every phone call you take
- Regularly review existing account and tap into potentials for additional sales
- Achieve sales targets
Essential Experience:
- Proven experience in a phone-based customer service role, that also included elements of sales
- The ability to self-manage a demanding workload whilst remaining focused on the task in hand
Acorn by Synergie acts as an employment agency for permanent recruitment.
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