Business Support Administrator

3 weeks ago

Manchester, United Kingdom Care Agency Media Full time

Care Agency Media is part of a collaborative group of companies (300 Media, Care Agency Media and NXT Digital) that spans the health and social care, marketing, digital and design sectors. Care Agency Media focuses on the consultancy side and helps individuals start their businesses. We provide clients with the tools and training for a successful company launch. Then, while they should implement these, we don't fall off the radar; we have a business support team at hand to support them.

We are looking for motivated staff with experience in **office-based **client support or an administrative background. If successful, you will join the **business support** team and assist our clients who just completed the business setup process and are now beginning to **implement** our advice.

Our clients are typically professionals from the health and social care field who come to us for our technical and business acumen and solutions. The clients start with us as individuals and go through the business setup stage during which a different department attends to their needs (business setup/projects). At the end of the setup process, the clients have their own businesses and this is when your role applies. You, as the business support administrator, will act as the business support **leader** being the first point of contact for support enquiries and making outgoing calls to check in on our clients.

If you want to work in an innovative and fast-growing company, offering a great, flexible opportunity to learn and develop your skills, we are the right fit for you You will receive all the necessary on and off-the-job training in the form of coaching sessions, guides, shadowing, and more. We work in a hybrid arrangement - three days in the office and two at home, once the staff know what it is that we do.

**The role will include**:

- advising, providing information, making references to our resources,
- analysing how well the client implemented said advice, course-correcting, verifying if the client exhausted all the resources,
- implementing plans and instructions to given deadlines,
- various administrative duties,
- managing tasks and deadlines,
- providing quality service standards to all customers.

**To apply, you should have the following skills or experience**:

- excellent client support manner
- knowledge about the business and/or healthcare sectors preferred,
- organisation and attention to detail,
- a professional communication manner,
- analytical thinking,
- proficient in computer and software use,
- previous experience in an administrative position or customer support roles.

**Staff Reviews**:
Here are some testimonials from our staff or clients. They were given during their probation review sessions or posted on Indeed after moving to a different job or city. We agree with them all and then some
- 'Not a dead-end, generic admin job'.
- 'Probably one of the best places I have worked'.
- 'I didn't realise the impact I will have on someone's life or business'.
- '...intense, but there's no other way to learn things than just doing them'.
- 'You should have a Trustpilot page so that I can leave you a good review on it'.
- "I was like 'thank God they are doing things properly during the induction'".

**About Care Agency Media**

We are a consultancy company, which has been growing and going strong for the past ten years. We have been fortunate to work with hundreds of start-ups and established companies, helping them set up or grow their businesses. Although we might focus on the healthcare sector, our projects and work involve a comprehensive list of services from company start-up rules and regulations, through branding and marketing to business consultancy and advice.

We have over ten years of experience working with many successful companies across the country, which has earned us an excellent reputation in the sector. There is no one else like us out there, so it might be difficult for you to visualise how great we are. But if we like your CV, you will get a chance to get to know us during the interview stage.

**Salary**: £20,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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